Customer Service Specialist
1 semana atrás
We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST) , and candidates must be willing and able to work in this US time zone.The position is primarily focused on real-time support, efficient triage, and protecting brand trust.Requirements RESPONSIBILITIES Respond to customer comments and direct messages across social media platforms in a timely, professional manner.Provide clear, empathetic support for account, payment, verification, and general service-related inquiries.Monitor social channels for urgent issues, complaints, or misinformation, and escalate as needed.Triage and prioritise incoming queries based on urgency, impact, and potential risk.Maintain brand-safe, compliance-aware communication at all times.Collaborate closely with Support, Marketing, and Regional teams to ensure consistent and aligned responses.REQUIREMENTS Previous experience in social media, community management, or digital customer service.Strong written English communication skills.Preferably with experience supporting US-based or global brands preferred.High attention to detail, strong judgement, and ability to remain calm under pressure.Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus.
-
Bilingual Customer Support Specialist
2 semanas atrás
Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiroWe're seeking a highly skilled professional to join our team as a Bilingual Customer Support Specialist . In this role, you'll be responsible for providing exceptional customer service and support. Job Requirements Minimum 2 years of experience in a customer-facing role with strong communication skills. Fluency in English is required with advanced...
-
Customer Support Specialist
2 semanas atrás
Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiroVAGA: CUSTOMER SUPPORT SPECIALIST – Bee Vale Faça parte do nosso time e ajude Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos. Objetivo Principal Garantir a satisfação e fidelização dos clientes por meio de atendimento ágil e eficaz, ao mesmo tempo em que será peça-chave na execução...
-
Customer Support Specialist
3 semanas atrás
Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiroOur organization is dedicated to fostering a fast-paced environment that promotes family-oriented values and personal growth. This approach is reflected in our competitive salary packages and flexible working arrangements. Job Role We are seeking a skilled professional to join our team as a Customer Support Specialist. As an Equal Opportunity Employer, we...
-
Customer Support Specialist
1 semana atrás
Rio de Janeiro, Brasil beBeeSpecialist Tempo inteiroJob Overview We are seeking a highly skilled support specialist to join our team in the U.S. This hybrid role combines customer service, operations, sales assistance, and marketing support. The ideal candidate has strong experience managing customer interactions, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask...
-
Customer Service Specialist
Há 7 dias
Rio de Janeiro, Brasil Digital Tempo inteiroCustomer Service Specialist (Social Media Platforms) We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience. This role operates on Pacific Standard Time (PST) , and candidates must be willing and able...
-
Customer Support Specialist
4 semanas atrás
Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiroVAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos. Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...
-
Customer Service Specialist
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil Digital Tempo inteiroWe are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...
-
Customer Service Specialist
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil Digital Tempo inteiroWe are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...
-
customer support specialist
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiroVAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...
-
Customer Training Specialist, Folio
2 semanas atrás
Rio de Janeiro, Brasil EBSCO Information Services Tempo inteiroEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....
