Manager De Serviço Ao Cliente
Há 4 dias
Descrição da Vaga: Estamos em busca de um profissional para atuar como Manager de Serviço ao Cliente nossa unidade de negócio de Serviços Gestionados.Esta posição é fundamental para garantir a excelência na entrega dos serviços prestados, supervisionando equipes operacionais e assegurando o cumprimento dos padrões de qualidade estabelecidos.Sobre a Função: Busca de Inovações e automatizações para a transformação digital do serviço de TI, garantindo a melhor experiência para os usuários ;- Gestão de Processos com base na metodologia ITIL;- Responsável pela gerenciamento de operações de Outsourcing de TI- Elaboração e Controle de Budget- Interface com área de pré-venda e comercial com foco no desenho de soluções e validação de propostas técnica .Responsabilidades PrincipaisGerencia e controla as atividades em áreas multifuncionais.Garante que o planejamento operacional seja eficazmente executado de acordo com as necessidades empresariaiQualificações e Requisitos:Experiência prévia em gestão de equipes, preferencialmente no segmento de serviços gestionados.Capacidade de liderança, com foco em resultados e habilidades para resolução de conflitos.Conhecimento em gestão de indicadores e metodologias de melhoria contínua.Disponibilidade para atuar conforme as demandas operacionais e eventuais necessidades de flexibilidade de horárioCertificação ITIL V3 ou V4Horário: ComercialLocal: Venancio 200 - Brasilia/ DFModalidade: Presencial de 08:30 as 17:30 O que oferecemos:Ambiente de trabalho colaborativo e inclusivo, que valoriza a diversidade.Oportunidades de crescimento profissional e desenvolvimento de competências.Programa de integração e treinamentos contínuos para apoiar o aprimoramento das habilidades técnicas e comportamentais.Pacote de benefícios compatível com o mercado.Se você está pronto para assumir um papel desafiador que contribui diretamente para a qualidade e eficiência dos serviços, essa é a sua oportunidade.Venha fazer parte de uma equipe comprometida com a excelência e o crescimento sustentável.
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