Service Director

1 dia atrás


Ituiutaba, Brasil Buscojobs BR C2 Tempo inteiro

Reporting to the Vice President of Sales and Vice President of Services;Lead After-Sales commercial operations (Strategic Planning / Service Marketing / Sales and Pricing of Parts and Accessories / Field Operations);Responsible for the P& L of the Business Unit (prices, sales, cost and margin);Development, definition and application of Service KPIs for performance/management operations;Performance audit and management of the main KPIs: Repair speed, quality, productivity, cost, consumable parts and customer complaints; Review/expansion of the Authorized Service Center maintaining a high level of service, efficiency and low cost;Search for Excellence in the network of services and repair centers for B2 B and B2 C customer support;Organization of the logistical process of repair, inventory, dispatch and process of reversing damage to equipment;Sales Support for alignment and customization of Warranty / After-Sales Policy;Increase the link with Service Contracts and Extended Warranty for new equipmentProven experience in sales and customer service;Education: Engineering, MBA. Fluent in English and Spanish.Base: SP/SP.


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