Shopify Support Developer

Join to apply for the Shopify Support Developer (Middle/Senior) ID38554 role at AgileEngine1 week ago Be among the first 25 applicantsJoin to apply for the Shopify Support Developer (Middle/Senior) ID38554 role at AgileEngineAgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
WHAT YOU WILL DO- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;- Engage with Product Management and business partners on system capability, design, and solutions;- Work with Development to ensure technical requirements, best practices, performance, and security;- Support Project Management with effort estimates, planning, and removing technical roadblocks;- Develop key system components, identify reusable modules, and optimize delivery time;- Research platform capabilities and opportunities for the eCommerce roadmap;- Perform code analysis, develop patches, and implement new platform features;- Participate in code reviews, unit testing, and technical validation of updates.MUST HAVES- 5+ years of Shopify development experience, with knowledge of Shopify Plus;- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;- Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;- Experience troubleshooting site issues using various tools (commercial/open-source);- Strong problem-solving, analytical skills, and attention to detail;- Experience with page performance optimization and secure development practices;- Knowledge of front-end caching, CDNs, and request-response flow;- Familiarity with ticketing systems like Jira;- Strong verbal and written communication skills;- Ability to work independently and collaboratively in a team;- Patience, empathy, and a customer-first mindset;- Continuous learning mindset and adaptability to new technologies and procedures;- Upper-Intermediate English level.NICE TO HAVES- Previous experience in customer service or technical support is a plus;- Salesforce Cloud experience;- Proficiency in core JavaScript (or a popular variant) and front-end frameworksTHE BENEFITS OF JOINING US- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.Your application doesn't end here
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The incomplete registration results in the termination of your process.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at AgileEngine by 2xSign in to set job alerts for "Support Developer" roles.Junior Software Development Engineer in Test / R+D - Remote Work | REF#281445Community Engineer (multiple roles and seniority levels)Software Engineering Specialist - Human DataData Scientist - Remote Work | REF#12176System Software Engineer - Ubuntu NetworkingPython and Kubernetes Software Engineer - Data, AI/ML & AnalyticsPython Software Engineer - Ubuntu Hardware Certification TeamMobile Developer (iOS & Android) - Talent ConnectionDistributed Systems Software Engineer, Python / GoSoftware Engineer, Ceph & Distributed StorageWe're unlocking community knowledge in a new way.
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