Ecommerce Support Specialist

Há 2 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeShopify Tempo inteiro US$120.000 - US$150.000
Shopify Support Developer

We're looking for a seasoned Shopify developer to join our team. As a mid-senior level professional, you will be responsible for providing first-level technical support for Shopify, troubleshooting critical issues, and escalating as needed.

This is a unique opportunity to work with a leading e-commerce platform and contribute to the growth of our business.

  • Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
  • Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
  • Engage with Product Management and business partners on system capability, design, and solutions;
  • Work with Development to ensure technical requirements, best practices, performance, and security;
  • Support Project Management with effort estimates, planning, and removing technical roadblocks;
  • Develop key system components, identify reusable modules, and optimize delivery time;
  • Research platform capabilities and opportunities for the eCommerce roadmap;
  • Perform code analysis, develop patches, and implement new platform features;
  • Participate in code reviews, unit testing, and technical validation of updates.

Requirements:

  • 5+ years of Shopify development experience, with knowledge of Shopify Plus;
  • Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
  • Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
  • Experience troubleshooting site issues using various tools;
  • Strong problem-solving, analytical skills, and attention to detail;
  • Experience with page performance optimization and secure development practices;
  • Knowledge of front-end caching, CDNs, and request-response flow;
  • Familiarity with ticketing systems;
  • Strong verbal and written communication skills;
  • Ability to work independently and collaboratively in a team;
  • Patience, empathy, and a customer-first mindset;
  • Continuous learning mindset and adaptability to new technologies and procedures;
  • Upper-Intermediate English level.

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