IT Support Specialist

Há 17 horas


Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$45.400 - R$78.635

Job Opportunity

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  • Support customers in resolving SAP-related issues, implementation, deployment, functionality, and usage.
  • Enable customers to implement and operate SAP solutions efficiently through state-of-the-art support services.
  • Resolve reported incidents using knowledge databases and customizing entries.
  • Conduct root cause analysis of reported incidents.
  • Create and maintain knowledge documentation.
  • Participate in global projects around support processes, infrastructure requirements, and quality assurance.
  • Report errors to Development team.
  • Provide consulting for customers on procedural issues and queries.
  • Perform queue screening and management.

Required Skills and Qualifications

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  • Undergraduate students in Information Technology, Computer Science, or related fields.
  • Knowledge in manufacturing is a plus.
  • Good customer focus and communication skills (oral/written).
  • Problem-solving/analytical skills.
  • Flexible approach working in teams as well as a fast-paced environment.
  • Advanced English; Spanish is an advantage.

Experience and Benefits

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  • Experience or eagerness to learn in an IT-related area, e.g., consulting/support.
  • Familiarity with Business Software (SAP or comparable solutions) and/or business processes is a plus.
  • Previous experience with customer support and/or ticketing tool is an advantage but not mandatory.

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