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Ocean Import Analyst

5 meses atrás

São Paulo, Brasil Expeditors Tempo inteiro

Job Description

Ser o principal ponto de contato do cliente de modo a atende-lo com excelencia, profissionalismo e cordialidade buscando melhorias operacionais no dia-a-dia e atuando de maneira constante nas melhores opções de serviço e tarifa;

Entender os serviços das Companhias Marítimas / Co-loaders e capacidade disponível para atendimento do mercado local;

Conhecer os diferentes tipos de clientes e mercadorias que transportam;

Conhecer o processo de importação e exportação de acordo com os procedimentos locais e do produto (políticas internas);

Ter dominio da precificação e condições de crédito dos clientes;

Desenvolver relacionamento com os clientes da carteira;

Desenvolver relacionamento com os prestadores de serviço;

Criar e atualizar os Procedimentos Operacionais de cada cliente atendido (SOP) recorrentemente

Fazer follow-up e atualização dos sistemas de embarque de acordo com a rotina operacional estipulada pelo gestor;

Cadastrar novos embarques nas plataformas oficiais da empresa;

Conferir e aprovar documentações de embarques (quando necessário) e garantir que tudo está dentro dos conformes;

Atualização diária dos embarques de acordo com as informações dos sistemas internos e companhias marítimas;

Gerenciar os alertas automaticos dos clientes;

Enviar alertas de chegada com documentos finais para os clientes (Pré-alerta);

Monitorar as atividades diárias com os clientes e comunicar ao Gerente e Supervisor/Coordenador qualquer inconsistência;

Oferecer suporte à Gerência / Supervisão em reuniões de avaliação de performance dos clientes, bem como com necessidades operacionais do dia a dia;

Auditar as pastas eletrônicas de cada embarque para ter certeza de que temos todos os documentos e comunicações apropriadamente salvos em ambiente interno.

Qualifications

Formação e ou especialização em Comércio Exterior ou Relações Internacionais;

Inglês fluente.