Analista de Relacionamento Sr.

3 semanas atrás

Tatuapé, Brasil Iron Mountain Tempo inteiro

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ANALISTA DE RELACIONAMENTO SÊNIOR

Atuar no tratamento das demandas de clientes recebidos por qualquer canal de atendimento, com o objetivo de solucionar o problema exposto, analisar contratos existentes e identificar oportunidades de upsell a partir desse contato. (Vendas)

RESPONSABILIDADES PRINCIPAIS

- Identificar e qualificar clientes potenciais e registrar atividades de prospecção de vendas em sistemas de rastreamento baseados em computador.

- Responder às perguntas dos clientes, fechar vendas, receber pedidos e manter registros de clientes atualizados.

- Construir relacionamento com os clientes, investigando as necessidades e recomendando soluções apropriadas.

- Identificar oportunidades de upsell a partir desse contato. Alcança objetivos de vendas mensais, trimestrais e anuais, garantindo a melhor experiência e satisfação do cliente.

- Pode ter uma cota de vendas individual ou em equipe e terá um bônus de ganhos alvo ou oportunidade de incentivo de vendas.

- Elaborar e acompanhar processos de  licitação , desenvolver planilha de custos e propostas técnicas, pesquisar editais, cadastrar a empresa em órgãos públicos, participar e negociar em pregões públicos ou eletrônicos.

- Responsável por receber a demanda, fornecer informações, sanar dúvidas dos clientes, solucionar problemas e receber reclamações sobre os produtos ou serviços oferecidos pela empresa;

- Será responsável pela área de relacionamento e analise de Processos Governamentais, logo, conhecimentos com licitações e processos licitatórios será um diferencial


- Identificar a área ou departamento envolvido no processo de solução e transferir a demanda para quem possa ajudar o cliente da melhor forma, rastreando cada processo até a solução final;


- Realizar o atendimento em qualquer canal (presencial, telefone, e-mail, chat etc) com alto nível de qualidade e sempre buscando a satisfação do cliente e agilidade nos processos;


- Prestar suporte nos diferentes sistemas operacionais utilizados, gerar ordem de serviço, expurgo, permount, cadastrar e recuperar logins dos sistemas operacionais;


- Organizar e planejar a atuação integrada entre as áreas operacionais, comunicando sobre o atendimento emergencial ou programado, com a finalidade de atender o SLA contratual;


- Orientar sobre os sistemas utilizados, formas de atendimento ao cliente e solução de problemas.

Experiência Desejável

Vivência prévia na área de vendas, preferencialmente B2B;

Ensino superior completo (obrigatório)

Relacionamento Interpessoal, Capacidade de ouvir o cliente, analisar cenários e propor caminhos/soluções; Boa comunicação (oral e escrita),

Estamos localizados a 5 min da estação Butantã

Category: Sales

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