Operations Coordinator

4 semanas atrás

São Paulo, Brasil C.H. Robinson Tempo inteiro

C.H Robinson is seeking an to join our team. In this role you will serve as a key operational expert, ensuring that our daily operations run smoothly with an unwavering commitment to data integrity, quality, and efficiency.  You’ll oversee advanced tasks and ensure seamless execution of day-to-day transportation needs for both customers and carriers. If you're passionate about driving operational excellence and delivering exceptional service, we invite you to apply today and join a team that is shaping the future of logistics


DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following: 

    • Perform daily board management.  Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality

    • Serve as a first line of support for operations team members.  Answer questions, address problems or redirect work when needed and escalate issues where necessary.  Keep operations supervisors apprised of trends or concerns

    • Work directly with the Account Coordinator and/or Account Manager job family to ensure exceptional service is delivered to C.H. Robinson customers 

    • Build relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes

    • Follow through on customer and carrier requests to ensure satisfaction

    • Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures. 

    • Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost effective solutions for the customer with consistent service across all touch points

    • Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards

    • Utilize data and reporting to identify and improve service results in order to meet customer expectations

    • Ensure customer TMS requirements are met

    • Execute internal carrier offer management for specified customer(s)

    • Respond to customer inquiries and provide updates related to exception management in a timely manner

    • Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.  

    • As needed, complete operational tasks to ensure daily deliverables are met

    • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required: 

  • High School diploma or GED  
  • At least 2 years of related C.H. Robinson experience; operations experience strongly preferred  
  • Ability to work evenings and/or weekends (select roles only) 

Preferred: 

  • Bachelor’s degree from an accredited college or university  
  • Previous customer service experience in a call center or similar environment 
  • Understanding of C.H. Robinson systems and capabilities 
  • Proficient in Microsoft Office Suite of programs 
  • Values a diverse and inclusive work environment  
  • Verbal and written communication  
  • Excellent customer service orientation 
  • Self-motivated with the ability to work under limited supervision 
  • Delegation and providing direction to others 
  • Providing direct feedback to others 
  • Time management 
  • Ability to prioritize well 
  • Attention to detail and accuracy  

Disclaimer:

  • This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

  • C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

  • Private Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Paid Time Off to Volunteer in Your Community

  • Meal/Food Vouchers

  • Daycare Allowances

  • Child Birth Credit

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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