Technical Service Manager

3 semanas atrás

Luis Eduardo Magalhães, Brasil DSM Tempo inteiro

Job Title: Technical Service Manager LATAM - TTH

City: São Paulo/SP

Work Model: Remote

Clevel: C41

As Technical Service Manager Latam you will be responsible to manage our Dairy customers technical needs, together with our Account Managers, to apply our ingredients in the dairy process, understand customer's technical needs, and make an outstanding management of projects approvals. With Regional responsibility will also have several internal technical meetings, discussions, and trainings with our global expertise in order to improve the capabilities of the dairies using our ingredients.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Investigate and determine the technical needs of customers and draw up a technical service plan, in cooperation with Sales and Account Management, and according to the Customer Service Level Agreements. Organize and do trials of actual or new customer's products in the dairy factories, with our ingredients. Investigate (or support the investigation), resolve and document customer technical complaints. Interpret data and trends related to technical service issues and provide recommendations for improvement. Supervise the laboratory activities for technical service. Provide service to customers in such a way that they are able to apply the Business Unit’s products safely.

You Bring

Educational level: bachelor’s degree or Master in Dairy science or Dairy technology. English and Spanish advanced level Previous experience in similar positions, with focus on dairy industry. Experience in R&D of dairy products, application, and product innovation. Availability to travel in Latam and other counties in Europe.

We Bring

A rich history and a promising future of bold scientific innovation and passionate creation with our customers. A culture that prioritizes safety and well-being, both physically and mentally. The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. A flexible work environment that empowers people to take accountability for their work and own the outcome. A firm belief that working together with our customers is the key to achieving great things. An eagerness to be one team and learn from each other to bring progress to life and create a better future.

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