After Sales Training Supervisor
2 semanas atrás
KEY RESPONSIBILITIES:
TRAINING CONTENTS
Create strategies to improve dealers technical capabilities
Create and revise training contents, paths and material with supplier and headquarters based on company strategies
Create and manage required infra-structure according to training strategies and contents
TRAINEES CONTROL
Create controls to manage dealers trainees data and training levels
Manage dealers applications over trainings available to secure full path accomplishment
Monitor trainees performance in order to keep improving their knowledge and training contents and materials effectiveness
TRAINING APPLICATION
Create and manage training availability
Coordinate dealers invitations for trainings
Create knowledge center by transferring know-how from head-quarters and market best practices, and keep it updated according to new technologies and repairing needs
Create strategies and conditions to train the trainers, and keep them updated according to new technologies and repairing needs
Monitor training instructors effectiveness and support them to keep improving their skills
BUDGET
Apply, revise and manage budget to secure training availability according to dealers demand
REQUIRED KNOWLEDGE AND SKILLS:
Experience and knowledge over car repairing
Experience teaching technicians how to understand and repair the cars
Experience and knowledge over high voltage components, hybrid systems and new car technologies
Knowledge over electrical regulations and market best practices/trend
Experience handling and negotiating with dealers, suppliers, top managements and headquarters
Bachelor's degree
Solid experience at technical training department
Experience at automotive industry (10 years+)
Knowledge over After Sales technical operations (technical, warranty, publication, customer care, etc)
English (fluent)
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