After Sales Training Supervisor

2 semanas atrás


São Paulo, Brasil GWM Brasil Tempo inteiro

KEY RESPONSIBILITIES:

TRAINING CONTENTS

Create strategies to improve dealers technical capabilities

Create and revise training contents, paths and material with supplier and headquarters based on company strategies

Create and manage required infra-structure according to training strategies and contents

TRAINEES CONTROL

Create controls to manage dealers trainees data and training levels

Manage dealers applications over trainings available to secure full path accomplishment

Monitor trainees performance in order to keep improving their knowledge and training contents and materials effectiveness

TRAINING APPLICATION

Create and manage training availability

Coordinate dealers invitations for trainings

Create knowledge center by transferring know-how from head-quarters and market best practices, and keep it updated according to new technologies and repairing needs

Create strategies and conditions to train the trainers, and keep them updated according to new technologies and repairing needs

Monitor training instructors effectiveness and support them to keep improving their skills

BUDGET

Apply, revise and manage budget to secure training availability according to dealers demand

REQUIRED KNOWLEDGE AND SKILLS:

Experience and knowledge over car repairing

Experience teaching technicians how to understand and repair the cars

Experience and knowledge over high voltage components, hybrid systems and new car technologies

Knowledge over electrical regulations and market best practices/trend

Experience handling and negotiating with dealers, suppliers, top managements and headquarters

Bachelor's degree

Solid experience at technical training department

Experience at automotive industry (10 years+)

Knowledge over After Sales technical operations (technical, warranty, publication, customer care, etc)

English (fluent)



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