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After Sales Training Supervisor

3 meses atrás

São Paulo, São Paulo, Brasil GWM Brasil Tempo inteiro

KEY RESPONSIBILITIES:

  • Create strategies to enhance dealers' technical capabilities
  • Create and update training contents, paths, and materials in alignment with company strategies
  • Establish and manage necessary infrastructure based on training strategies

TRAINEES CONTROL

  • Develop controls to oversee dealers' trainees data and training levels
  • Manage dealers' applications for available trainings to ensure complete path completion
  • Track trainees' performance to continually enhance their knowledge and training materials effectiveness

TRAINING APPLICATION

  • Create and oversee training availability
  • Coordinate dealers' invitations for trainings
  • Establish a knowledge center by transferring expertise from headquarters and market best practices
  • Create strategies to train trainers and keep them updated on new technologies and repair needs
  • Monitor training instructors' effectiveness and provide support to enhance their skills

BUDGET

  • Manage budget to ensure training availability meets dealers' demands

REQUIRED KNOWLEDGE AND SKILLS:

  • Proficiency in car repair
  • Teaching experience in car repair
  • Expertise in high voltage components, hybrid systems, and new car technologies
  • Familiarity with electrical regulations and market trends
  • Experience in negotiating with dealers, suppliers, and top management
  • Bachelor's degree
  • Solid experience in technical training
  • Over 10 years of experience in the automotive industry
  • Understanding of After Sales technical operations
  • Fluent in English