Empregos atuais relacionados a Customer Journey Service Supervisor - São Paulo, São Paulo - Great Wall Motor Brasil Ltda.

  • Customer Journey Service Supervisor

    4 semanas atrás

    São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the JobCustomer Journey Service SupervisorKey Responsibilities:Create a lean and smart process to ensure customer satisfaction in GWM After Sales operations.Implement the GWM After Sales process at all dealerships.Develop sustainability procedures to maintain high customer satisfaction levels through self-evaluation, periodical audits, and...

  • Customer Journey Service Supervisor

    1 semana atrás

    São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the jobCustomer Journey Service SupervisorAt Great Wall Motor Brasil Ltda., we are seeking a highly skilled Customer Journey Service Supervisor to join our team. As a key member of our After Sales department, you will be responsible for creating and implementing GWM After Sales standard processes that prioritize customer satisfaction through lean and...

  • Customer Journey Service Supervisor

    Há 1 mês

    São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the JobCustomer Journey Service Supervisor is a key role at Great Wall Motor Brasil Ltda. responsible for creating and implementing a lean and smart process to ensure customer satisfaction in After Sales operations.Key Responsibilities:Create and implement GWM After Sales standard process with a customer-centric mindset.Develop and implement...

  • Customer Journey Service Supervisor

    4 semanas atrás

    São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the JobAt Great Wall Motor Brasil Ltda., we are seeking a highly skilled Customer Journey Service Supervisor to join our team. This role is responsible for creating and implementing a standardized process for After Sales operations that prioritizes customer satisfaction.Key Responsibilities:Create a lean and smart process for After Sales operations...

  • Customer Journey Service Supervisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the jobCustomer Journey Service SupervisorAt Great Wall Motor Brasil Ltda., we are seeking a highly skilled Customer Journey Service Supervisor to join our team. The successful candidate will be responsible for creating and implementing a standardized process for After Sales operations, focusing on customer satisfaction through a lean and smart...

  • Customer Journey Service Supervisor

    3 semanas atrás

    São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro

    About the JobWe are seeking a highly skilled Customer Journey Service Supervisor to join our team at Great Wall Motor Brasil Ltda.Key Responsibilities:Create a standardized After Sales process that prioritizes customer satisfaction through a lean and efficient approach.Implement the After Sales process across all dealerships.Develop sustainability procedures...

  • Customer Service Supervisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Teleperformance Operations Supervisor Job DescriptionTeleperformance is seeking an experienced Operations Supervisor to lead our customer service team in Lapa, SP. As a key member of our team, you will be responsible for motivating and guiding service teams to deliver exceptional customer experiences.Key Responsibilities:Lead and motivate service teams to...

  • Customer Service Supervisor II

    3 semanas atrás

    São Paulo, São Paulo, Brasil The Manitowoc Company Tempo inteiro

    Customer Service Supervisor IIWe are seeking a highly skilled Customer Service Supervisor II to join our team at The Manitowoc Company, Inc. This role is responsible for identifying parts demand and working with the supply chain to source items accordingly.Key Responsibilities:Identify parts demand and work with the supply chain to source itemsReceive and...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Teleperformance Brasil Tempo inteiro

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Respond promptly to...

  • Customer Experience Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, we strive to provide our guests with a seamless and efficient experience. To achieve this, we need a skilled professional to manage and optimize the customer journey during the check-in phase of the rental process.This role requires a passion for technology, automation, and data analysis to enhance efficiency and customer satisfaction. The...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, São Paulo, Brasil EF Education First Tempo inteiro

    Customer Service CoordinatorEF Education First is seeking a highly organized and dedicated Customer Service Coordinator to provide exceptional customer service to our students and support in administration. The role involves handling various post-sales tasks, including payment processing, providing detailed information about the next steps before traveling,...

  • Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Vammo Tempo inteiro

    Customer Experience StrategistVammo is revolutionizing transportation in Latin America by transforming the way people move. As a leading Brazilian startup, we are at the forefront of vehicle electrification in the region, with over $30 million raised from top investors. Our mission is to break down barriers to the mass adoption of electric vehicles, focusing...

  • Senior Manager, Customer Solutions Expert

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job SummaryAmazon Web Services (AWS) is seeking a Senior Manager to lead the Customer Solutions Management team. As a key member of the team, you will engage directly with customers to help them realize the strategic and economic benefits of cloud adoption. You will work closely with key stakeholders to define and execute complex, critical, or high-value...

  • Customer Service Team Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Career Opportunity at TeleperformanceWe are seeking a skilled Operations Supervisor to join our team in a dynamic Call Center environment. As a key member of our leadership team, you will be responsible for leading and motivating service teams to deliver exceptional customer service.Key Responsibilities:• Lead and motivate service teams to ensure...

  • Customer Experience Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, we strive to make our guests feel at home in their chosen destination. To achieve this, we need a dedicated professional to oversee the check-in process and ensure a seamless experience for our customers.The ideal candidate will have a passion for technology, automation, and data analysis, with experience in similar positions, preferably in...

  • Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Genesys Tempo inteiro

    At Genesys, we empower our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. This role is a key part of that vision.Position PurposeThe goal of this Customer Success Manager role is to establish a life-long relationship between Genesys and our customers in the Commercial and Mid-Market...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, São Paulo, Brasil United Airlines Tempo inteiro

    {"title": "Customer Service Representative Intl", "description": "At United Airlines, we're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...

  • Customer Experience Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Thomson Reuters Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Thomson Reuters. As a Customer Experience Manager, you will be responsible for managing the customer journey, from onboarding to ongoing interactions, with the goal of increasing customer satisfaction and loyalty, as well as enhancing the overall brand...

  • Senior Customer Service Agent

    3 semanas atrás

    São Paulo, São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Agent to join our team. As a Senior Customer Service Agent, you will be responsible for providing exceptional customer service to our global customers through various channels, including email, chat, voice, and social media.Key ResponsibilitiesAttend to all inquiries and...

  • Customer Success Associate

    3 semanas atrás

    São Paulo, São Paulo, Brasil Belvo Tempo inteiro

    Associate Customer Engineer at BelvoWe are Belvo, a financial API platform with a bold vision of democratizing access to financial services.About the Role:As an Associate Customer Engineer, you will play a key role in supporting our customers in their journey with Belvo.Key Responsibilities:Provide exceptional customer support and guidance to our...

Customer Journey Service Supervisor

2 meses atrás

São Paulo, São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiro
About the Job

**Key Responsibilities:**

We are seeking a highly skilled professional to lead our After Sales operations and ensure customer satisfaction through a lean and efficient process.

The ideal candidate will be responsible for:

  • Creating and implementing a standardized process for After Sales operations, focusing on customer satisfaction and continuous improvement.
  • Developing and executing a training program for dealers, covering online and face-to-face sessions, to ensure they have the necessary skills to deliver exceptional customer experiences.
  • Implementing digital solutions to streamline After Sales processes, including customer booking, reception, repair orders, and customer satisfaction surveys.
  • Ensuring compliance with regulatory requirements, such as LGPD, and maintaining a high level of customer satisfaction through regular audits and reports.
  • Collaborating with dealers, suppliers, and other stakeholders to promote a culture of continuous improvement and excellence in After Sales operations.

**Required Skills and Knowledge:**

  • Excellent communication and problem-solving skills.
  • Proven experience in negotiation and collaboration with dealers, suppliers, and other stakeholders.
  • Deep understanding of After Sales operations, including dealers' processes, customer care, logistics, pricing, marketing, technical, warranty, and training.