![TikTok](https://media.trabajo.org/img/noimg.jpg)
Business Operations Scaled Support Manager, MSO LATAM
4 semanas atrás
About the team
:The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams. About the role:As a Help Desk Manager, the responsibility is to oversee the sales support operations, own system troubleshooting and launch strategic initiatives by analyzing the data and enhancing the performance of sellers around processes and policies. What you will do:1. Process Reengineering: - Assess current organizational processes and identify areas for improvement. - Lead cross-functional teams to redesign and streamline processes for enhanced efficiency and effectiveness. - Implement best practices and industry standards to optimize workflows.2. Strategic Thinking: - Collaborate with senior leadership to align process improvements with overall business strategy. - Analyze market trends and competitor strategies to inform and enhance the organization's strategic initiatives. - Develop and execute strategic plans that align with the company's long-term goals.3. Team Coordination: - Assign and prioritize projects based on their urgency and complexity, ensuring a balanced workload for team members. - Provide guidance and support to team members, offering insights into complex issues and facilitating knowledge sharing.4. Performance Monitoring: - Regularly review key performance indicators (KPIs) related to Help Desk Metrics, including resolution times, adaptability, customer satisfaction, and other relevant data metrics to measure productivity and efficiency around established processes/systems. - Identify trends or patterns in supporting data and take proactive measures to address any emerging issues, to proactively work on resolutions with XFN Leaders across Latam. - Revise, Design & Implement strategies to improve team efficiency and effectiveness.5. Feedback, Documentation and Trainings - Provide constructive feedback to support analysts on their communication skills, issue resolution techniques, and implementation of the support processes. - Produce SOP documents to enable sales on a self service process adaptation. Ex: FAQs docs, new SOP process, etc. - Implement training programs or refresher courses for sales, and team members as needed to enhance the team's skills and knowledge.6. Process Improvement: - Continuously evaluate and refine support processes to enhance efficiency and customer satisfaction. - Collaborate with other departments, such as CRM team, Finance, Tax, Legal and others, to understand pain-points. - Stay informed about best practices, by working with cross-functional global partners, to incorporate improvements into the ticket support system.Main Qualifications:- Fluent in Portuguese & English, Spanish a plus (as you'll be managing spanish-speaking team members)- 5+ years of experience working in a support function, sales support is a plus. - 3+ years of experience managing a ticket system is a plus. - 3+ years of team management experience. - Bachelor degree, preferably in a quantitative field Preferred Qualifications:- Ability to evaluate problems from multiple perspectives and apply critical thinking skills. - Proven record of challenging the status quo, intellectual curiosity, and a desire to consistently improve oneself.- Strong communication, interpersonal, and presentation skills and a "can do" attitude. - Years of experience with major sales CRM platforms (. SalesForce, Insightly, Boostr, , Order Management Systems (. Operative, FatTail, Prisma, and Ads Platforms (. Google Ads Manager, Facebook, Snapchat,
-
Business Operations Scaled Support Manager, MSO LATAM
1 semana atrás
São Paulo, São Paulo, Brasil TikTok Tempo inteiroAbout the team :The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring...
-
Business Operations Scaled Support Manager, Mso
2 semanas atrás
Sao Paulo, Brasil TikTok Tempo inteiroResponsibilities TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...
-
Program Manager, Mso
3 semanas atrás
Sao Paulo, Brasil TikTok Tempo inteiroResponsibilities **Overview**: About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built...
-
Manager, Operations
2 meses atrás
Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiroManage Brazilian warehousing processes, and technicians team. - Identify and implement efficiency projects - It is part of Brazilian leadership team - Reports to regional operations Sr Manager and dotted line to Brazilian GM - Design Business Processes to support business growth - Analyze deviations performing root cause analysis and creating and executing...
-
Cash Operations Manager
Há 5 dias
Sao Paulo, Brasil Uber Tempo inteiro**About the Role** *** We are looking for a Cash Operations Manager who will work within the LatAm Payment Operations team. This person will support the analysis and improvement of cash payment-related processes and collections across LOBs. This is a meaningful role aimed at optimizing Ops processes for Cash Management activities across LatAm. This role...
-
Cash Operations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Uber Tempo inteiroAbout the Role***We are looking for a Cash Operations Manager who will work within the LatAm Payment Operations team. This person will support the analysis and improvement of cash payment-related processes and collections across LOBs.This is a meaningful role aimed at optimizing Ops processes for Cash Management activities across LatAm. This role calls for a...
-
Senior Business Operations Manager
3 semanas atrás
Sao Paulo, Brasil PPRO Tempo inteiroAt PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength comes from our diverse...
-
Sales Operations Support Intern
1 semana atrás
São Paulo, São Paulo, Brasil Red Hat Software Tempo inteiroAbout the job:The Red Hat Business Operations team is looking for a highly motivated and analytical Intern to join our Latin America (LATAM) Reporting and Analytics team in Sao Paulo, Brazil. In this role, you will help us to provide the highest quality data to our stakeholders by delivering accurate, reliable, and comprehensive information.What you will do:...
-
Business Operations Manager
1 semana atrás
São Paulo, São Paulo, Brasil inDrive Tempo inteiroAs a highly-regarded high-tech unicorn company, we've been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, offering individuals a unique opportunity to be part of a team that's changing millions of lives for the better. With our cutting-edge solutions and dynamic...
-
Sales Operations Support Intern
2 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Business Operations team is looking for a highly motivated and analytical Intern to join our Latin America (LATAM) Reporting and Analytics team in Sao Paulo, Brazil. In this role, you will help us to provide the highest quality data to our stakeholders by delivering accurate, reliable, and comprehensive information. What you will...
-
Sales Operations Support Intern
Há 12 horas
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Business Operations team is looking for a highly motivated and analytical Intern to join our Latin America (LATAM) Reporting and Analytics team in Sao Paulo, Brazil. In this role, you will help us to provide the highest quality data to our stakeholders by delivering accurate, reliable, and comprehensive information. What you will...
-
Human Resources Manager Latam
1 semana atrás
São Paulo, São Paulo, Brasil Blue Arrow Latam Tempo inteiroAs LATAM Human Resources Manager, you will play a fundamental role in our company's expansion project in Latin American. This role requires a dynamic and trilingual professional (English, Spanish, and Portuguese) based in Sao Paulo, Brazil. And will collaborate closely with leadership teams to ensure the effective implementation of HR policies, programs, and...
-
Head of Product Operations
Há 4 dias
Sao Paulo, Brasil Sinch Tempo inteiroWith presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than...
-
Senior Business Operations Partner
1 semana atrás
São Paulo, São Paulo, Brasil Red Hat Software Tempo inteiroAbout the job:The Red Hat's Sales Operations team is looking for a Senior Business Operations Partnerto to join us in Sao Paulo, Brazil, to support our Latin America (LATAM) Enterprise Sales team. You will be a trusted advisor for Sales by helping them manage regular business activities and solving business problems. You will collaborate cross-functionally...
-
Operations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Tabas by Blueground Tempo inteiroWe're shaping the future of living, and we want you to be part of that journey.We are currently looking for anOperations Managerto join ourBrazilteam. The Operations Manager position is one of the most impactful and essential roles at Tabas. As an Operations Manager, your primary focus will be the implementation, adaptation and continuous improvement of our...
-
Treasury Operations Director Latam
1 semana atrás
São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiroPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
-
São Paulo, São Paulo, Brasil TikTok Tempo inteiroSMB Monetization Strategy and Operations Manager/Business Partner Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTokWhy Join UsAt TikTok, our people are humble, intelligent, compassionate...
-
Operations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Tabas by Blueground Tempo inteiroWe're shaping the future of living, and we want you to be part of that journey. We are currently looking for an Operations Manager to join our Brazil team. The Operations Manager position is one of the most impactful and essential roles at Tabas. As an Operations Manager, your primary focus will be the implementation, adaptation and continuous...
-
Senior Business Operations Partner
2 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat's Sales Operations team is looking for a Senior Business Operations Partnerto to join us in Sao Paulo, Brazil, to support our Latin America (LATAM) Enterprise Sales team. You will be a trusted advisor for Sales by helping them manage regular business activities and solving business problems. You will collaborate cross-functionally...
-
Senior Business Operations Partner
Há 2 dias
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat's Sales Operations team is looking for a Senior Business Operations Partnerto to join us in Sao Paulo, Brazil, to support our Latin America (LATAM) Enterprise Sales team. You will be a trusted advisor for Sales by helping them manage regular business activities and solving business problems. You will collaborate cross-functionally...