CB Onboarding – International Onboarding Associate

Há 1 mês

São Paulo, Brasil JPMorgan Chase & Co. Tempo inteiro

Own our Client’s Onboarding experience end to end Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.

As an International Client Onboarding Associate within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities 

Own the product implementation and training experience for your assigned clients  Meet and connect with clients through WebEx, Zoom, and other collaboration technologies  Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management Manage client and partner expectations and understanding throughout the implementation process  Exhibit ownership of implementations experience and own client satisfaction results  Work with partners in Operations and Product Management to streamline processes Identify instances of business risk and show ownership of issues when they arise  Scope client requests and translate business requirements into detailed technical specifications for treasury services Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository  Demonstrate creative problem solving and judgement and be empowered to escalate when necessary  Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations 

Required Qualifications, Capabilities, and Skills  

Comprehensive knowledge of Treasury Services and/or Custom Card products  An appreciation for being a ‘keeper of our brand’ with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience Prior project management or senior project management experience Experience in coaching or mentoring employees and proven ability to successfully manage conflict Experience in risk awareness and skills to develop and ensure quality program set ups Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills Strategic thinking with the ability to adapt to change Demonstrated team building skills and ability to work in a team environment  Ability to clearly communicate, partner and influence- leading others to a common goal Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

Preferred qualifications, capabilities, and skills 

Bachelor of Science or Business Administration Degree  PMP or other Project management Certifications Ability to provide quantifiable management reporting Passion for learning new operating models, technologies, and industry trends Language Skills other than English 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship. 

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