Empregos atuais relacionados a Supply Chain Customer Experience Analyst - Santos - Maersk
-
Supply Chain Experience Specialist
Há 24 horas
Santos, São Paulo, Brasil Damco Spain SL Tempo inteiroAbout the RoleWe are seeking a highly skilled Supply Chain Customer Experience Analyst to join our team at Damco Spain SL. As a key member of our organization, you will play a vital part in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage the end-to-end shipment process, ensuring seamless execution and...
-
Supply Chain Experience Specialist
1 semana atrás
Santos, São Paulo, Brasil Damco Spain SL Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Supply Chain Customer Experience Analyst to join our team at Damco Spain SL. As a key member of our organization, you will play a vital part in ensuring the end-to-end customer experience is of the highest standard, in compliance with all company procedures.Key ResponsibilitiesManage the...
-
Customer Experience Supervisor
4 meses atrás
Santos, Brasil Maersk Tempo inteiroWe have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen! Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a...
-
Supply Chain Experience Specialist
1 semana atrás
Santos, São Paulo, Brasil Damco Spain SL Tempo inteiroAbout the RoleWe are seeking a highly skilled and motivated Supply Chain Experience Specialist to join our team at Damco Spain SL. As a key member of our organization, you will play a vital part in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage the End-to-End Shipment Process: Ensure seamless execution of...
-
Customer Experience Supervisor
Há 3 dias
Santos, São Paulo, Brasil Maersk Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Supervisor to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and logistics operations in the country.Key ResponsibilitiesLead a team of Customer Service Analysts and...
-
Customer Experience Manager
2 semanas atrás
Santos, São Paulo, Brasil Maersk Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Supervisor. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth through strategic logistics management.Key ResponsibilitiesCustomer Service...
-
Disputes Voice Coordinator
Há 6 dias
Santos, São Paulo, Brasil Maersk Tempo inteiroAbout the OpportunityWe are seeking a highly skilled Disputes Voice Coordinator to join our team at Maersk, a global leader in transportation and logistics. As a key member of our Global Service Centers (GSC) team, you will play a critical role in driving excellence across our global network.Key ResponsibilitiesEnd-to-end dispute handling, from case logging...
-
Customer Service Analyst
Há 1 mês
Santos, São Paulo, Brasil CMA CGM Tempo inteiroMercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation.Booking confirmation and schedule tracking to accomplish the confirmation in until 3 hours from...
-
Supply Chain Manager
3 meses atrás
Santos, Brasil HAYS Tempo inteiroSuprimentos; Supply Chain; Transporte marítimo; Santos **Sua nova empresa** Grande multinacional do segmento de transporte marítimo, que está em momento de crescimento e estruturação no Brasil **Sua nova posição** Reportando-se diretamente ao general manager do Brasil e ao VP de compras, localizado na Europa, você será responsável por todas as...
-
Customer Experience
3 meses atrás
Santos, Brasil Mamba Tempo inteiroSomos a **Mamba Digital**, uma Assessoria de Marketing especializada no meio digital. Nosso processo se resume em uma frase: o cliente vendendo mais! Através da comunicação integrada e ferramentas técnicas, construímos uma estratégia personalizada para cada modelo de negócio e executamos o projeto. Somos uma Assessoria de Marketing para e-commerce,...
-
Disputes Resolution Coordinator
1 semana atrás
Santos, São Paulo, Brasil Damco Spain Sl Tempo inteiroAbout the RoleWe are seeking a highly skilled Disputes Resolution Coordinator to join our team at Damco Spain Sl. As a key member of our operations team, you will be responsible for handling end-to-end disputes, from case logging to resolution alignment with customers.Key ResponsibilitiesAnalyze dispute cases following global disputes SOP and/or...
-
Disputes Resolution Coordinator
2 semanas atrás
Santos, São Paulo, Brasil Damco Spain Sl Tempo inteiroAbout the Role:We are seeking a highly skilled Disputes Resolution Coordinator to join our team at Damco Spain Sl. As a Disputes Resolution Coordinator, you will play a critical role in resolving customer disputes in a timely and professional manner.Key Responsibilities:End-to-end dispute handling, from case logging to resolution alignment with the...
-
Collections Analyst
4 meses atrás
Santos, Brasil Maersk Tempo inteiroThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We Offer: We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused...
-
Sr Buyer-shvn Procurement
3 meses atrás
Santos, Brasil Stolt-Nielsen Tempo inteiro**Qualifications** Education - Graduated in Engineering, Business &Adm, Economics, Law, Logistics etc - Good communication skills - Fluently in English Procurement and Supply Chain education would be considered as a plus Experience - Minimum 3 years work experience in Purchases or Negotiations - Experience in Contract Management and Development Experienced...
-
Collections Finance Analyst
3 meses atrás
Santos, Brasil ZIM Tempo inteiro**We are looking for a Collections Finance Analyst Receivable Assistant that will handle the following**: Deep analyze in outstanding freight and charges Give better support to key account, calling and having meeting to solve any pending case Analyze all the cases over 10 avoiding damage our KPI Daily monitoring on bank’s activity (BRL accounts) with...
-
Accounts Receivable Specialist
1 semana atrás
Santos, São Paulo, Brasil Apm Terminals Tempo inteiroJob Title: Accounts Receivable AnalystAbout the Role:We are seeking a highly skilled Accounts Receivable Analyst to join our team at A.P. Moller-Maersk. As a key member of our collections team, you will be responsible for managing the financial relationship with our customers, ensuring timely payments, and maintaining accurate financial records.Key...
-
Customer Service Coordinator
1 semana atrás
Santos, São Paulo, Brasil American President Lines Tempo inteiroAbout American President LinesAs a world leader in maritime transport and logistics, American President Lines is committed to providing comprehensive and integrated services for greener transportation. Our team is dedicated to delivering exceptional customer experiences and driving business growth.Job SummaryWe are seeking a highly skilled and experienced...
-
Customer Service Team Lead
Há 4 dias
Santos, São Paulo, Brasil American President Lines Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at American President Lines. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key ResponsibilitiesCustomer Service:...
-
Customer Service Coordinator
2 semanas atrás
Santos, São Paulo, Brasil CMA CGM Tempo inteiroMercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation. Deal/ manage people and provides constant coaching and mentoring to team members. Be fully...
-
Customer Service Team Lead
1 semana atrás
Santos, São Paulo, Brasil American President Lines Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at American President Lines. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key ResponsibilitiesTeam Leadership: Manage...
Supply Chain Customer Experience Analyst
4 meses atrás
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.
As Customer Experience Analyst , you’ll play a vital part in our success, who owns the end-to-end customer experience in compliance with all company procedures.
We Offer:
Please consider this is a proactive application process for future vacancies we'll have available in this area.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
Key responsibilities :
Manages the end-to-end shipment process in compliance with all company procedures.
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
Take full responsibility and end-to-end ownership of customer shipments.
Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
Keep close collaboration and joint efforts with sales to meet targets thru Ask for More.
Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
Engage in constructive issue resolution. This includes dealing with escalations and complaints.
Address root causes and seek continuous improvements – constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
Willingness of going the extra mile for the customer.
Drive digitalization and process improvement.
Thinking out of the box and with focus on providing solutions.
Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
Actively work together with colleagues within and beyond functions and locations.
Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
Display accountability for customer satisfaction by owning and managing customer-facing activities.
To seek additional opportunities in every interaction with our customers to offer them a complete service end to end. Generate sales leads regarding OCEAN or LNS products available on each country.
Proactively make an onboarding for new customers to make customers feel comfortable with our digital platforms showing the benefits of working with us and identify any improvement area or need.
We are looking for :
As for the skillset and experience, we are looking for:
1-2 years of experience in Customer Experience teams working with Logistics, Shipping, Landside Transportation, logistic and services.
Formation in Business Administration, Economics, International Relations, Foreign Trade, Logistics or related
Strong teamwork mindset
Customer Service
Focus on results
Proactive
High communication skills
Excel Intermediate
English Advanced
If you're interested, apply now We'll review your application once these vacancies are open.
Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade
#LI-POST
