Empregos atuais relacionados a Customer Experience Supervisor - Santos - Maersk

  • Customer Experience

    7 meses atrás

    Santos, Brasil Mamba Tempo inteiro

    Somos a **Mamba Digital**, uma Assessoria de Marketing especializada no meio digital. Nosso processo se resume em uma frase: o cliente vendendo mais! Através da comunicação integrada e ferramentas técnicas, construímos uma estratégia personalizada para cada modelo de negócio e executamos o projeto. Somos uma Assessoria de Marketing para e-commerce,...

  • Customer Service Assistant

    2 meses atrás

    Santos, Brasil ZIM Tempo inteiro

    Manage customer queries, ensuring quick responses and efficient solutions. - Assist in problem resolution and support the customer experience at all stages of the process - Collaborate with other teams to ensure a complete and satisfactory service - Maintain service records and follow up on requests to ensure a quality experience. **Requirements**: - Upper...

  • Collections Supervisor

    3 meses atrás

    Santos, Brasil Damco Spain SL Tempo inteiro

    The Opportunity: Accounts Receivable Supervisor Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen! ...

  • Sea Logistics Export and Import Operational Care

    Há 5 dias

    Santos, Brasil Kuehne+Nagel Tempo inteiro

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. **YOUR ROLE **:Sea Logistics Export and Import Operational Care is responsible for managing the coordination of customer shipments by securing buy rates (when required) and...

  • Customer Quality Terminologist

    1 dia atrás

    Santos, Brasil RWS Tempo inteiro

    **Customer Quality Terminologist** **About RWS**: RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business-critical content at scale and enabling the protection and...

  • Analista de customer experience

    Há 7 dias

    Santos, Brasil Talentum RH Desenvolvimento Humano Tempo inteiro

    Área e especialização profissional: Administração - Administração GeralNível hierárquico: AnalistaLugar de trabalho: Santos, SPRegime de contratação: Efetivo – CLTJornada: Período Integral Responsabilidades: Controlar a demanda e programação dos clientes; Acompanhar todas as etapas do processo operacional para assegurar conformidade com...

  • Analista De Customer Experience

    2 meses atrás

    Santos, Brasil Talentum RH Desenvolvimento Humano Tempo inteiro

    Área e especialização profissional: Administração - Administração Geral Nível hierárquico: Analista Local de trabalho: Santos, SP Regime de contratação de tipo Efetivo – CLT Jornada Período Integral Controlar a demanda e programação dos clientes; Acompanhar todas as etapas do processo operacional para assegurar conformidade com as demandas;...

  • Customer Service Senior Manager

    7 meses atrás

    Santos, Brasil Page Outsourcing Brasil Tempo inteiro

    Estamos a procura de uma pessoa** Customer Service Senior Manager** para ajudar a transformar a área de customer services de uma empresa de cabotagem do Brasil, atuante no segmento de navegação e logística integrada. Essa pessoa será responsável pelo alinhamento estratégico da companhia e da equipe de CS. Está sob sua responsabilidade entregar o mais...

  • Team Leader Sales Support Brazil

    8 meses atrás

    Santos, Brasil Wallenius Wilhelmsen Tempo inteiro

    Overview: Supervisor of all customer process and controls, assuring Customer Support, Intelligence, Contract fulfillment for every account we handle, supporting the team on the related activities. Provide all company areas with relevant information and support for best trade and financial result. **Job Description**: - Lead and Support the Sales Support?...

  • Auxiliar Administrativo

    6 meses atrás

    Santos, Brasil Necxt Tempo inteiro

    Já pensou em trabalhar transformando experiências? A **Necxt**, empresa do Grupo Stefanini, é especializada em **Customer Experience e Atendimento ao Cliente**. Somos um time que investe em um completo ecossistema de inovação para atender as principais verticais de negócios e auxiliar os clientes no processo de relacionamento com consumidores,...

  • Project Manager

    7 meses atrás

    Santos, Brasil Techscan Tempo inteiro

    Join the restless team and start your journey towards success! At Techscan, our motivation is based on non-conformity and the incessant search for innovation. Here you will find a dynamic, diverse environment, full of challenges and many opportunities for growth. **Responsibilities**: - Coordinate with multidisciplinary team members to ensure all parties...

  • Service Sales Engineer Shared Service Center, Santos

    2 meses atrás

    Santos, Brasil Radio Holland Tempo inteiro

    Service Sales Engineer Shared Service Center, Santos Radio Holland is the first choice for NavCom solutions in the maritime industry worldwide. We provide innovative solutions for all electronic functions on board by delivering, installing, and integrating advanced equipment. With a global network of branches and agents, we ensure fast and efficient service...

  • Husbandry Procurement Analyst

    Há 1 mês

    Santos, Brasil Wilh. Wilhelmsen Holding ASA Tempo inteiro

    Husbandry Procurement AnalystApply locations Santos time type Full time posted on Posted 3 Days Ago time left to apply End Date: December 5, 2024 (13 days left to apply) job requisition id JOBREQ_9546 Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are looking for...

  • HR Officer

    7 meses atrás

    Santos, Brasil CMA CGM Tempo inteiro

    Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation. Reports to Crew and marine operations manager Responsibilities and duties **You...

  • Accounts Receivable Finance Specialist

    2 semanas atrás

    Santos, São Paulo, Brasil Damco Spain SL Tempo inteiro

    At Damco Spain SL, we're looking for a skilled Accounts Receivable Finance Specialist to join our team. In this role, you'll be responsible for managing financial relationships with customers and ensuring the timely receipt of payments.As an Accounts Receivable Finance Specialist, you will conduct daily processes and activities, such as identifying, writing...

  • Procurement Expert

    6 meses atrás

    Santos, Brasil CMA CGM Tempo inteiro

    Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation. **LOCAL POSITION**: PROCUREMENT SPECIALIST **MISSION**: Strategical act in Procurement...

  • Collections Analyst

    2 meses atrás

    Santos, Brasil Maersk Tempo inteiro

    The Opportunity: Accounts Receivable Analyst Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!...

  • Financial Systems Analyst

    3 semanas atrás

    Santos, São Paulo, Brasil Maersk Tempo inteiro

    At Maersk, we're revolutionizing trade with our industry-defining digital transformation. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people.Company OverviewWe value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion,...

  • Senior Coffee Trader

    7 meses atrás

    Santos, Brasil Volcafe Tempo inteiro

    Role Overview We have a unique and exciting opportunity for an experienced **Senior Coffee Trader** to join our trading team, ideally in **Santos,** to work in a truly global environment to manage and actively develop one of our key trading books. Business Overview **Volcafe** **Ltd **is one of the world’s leading international green coffee trading...

  • Community Manager

    Há 7 dias

    Santos, Brasil Spaces Tempo inteiro

    **Community Sales Manager** **Sao Paulo, Brazil** At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to...

Customer Experience Supervisor

7 meses atrás

Santos, Brasil Maersk Tempo inteiro

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

The core purpose of the Customer Experience Supervisor is to ensure delivery of companies’ value proposition on its customize customer segments: through excellent customer service & operations delivery. The CX Supervisor is responsible to drive profitability through high quality customer service & continuous improvement that support company strategy of differentiation vs competition.

This position will lead customer experience logistics in the country aiming to standardize operations for pre defined customers and keeping the right balance in delivering service with efficiency respecting local country needs and local knowledge;

This position:

Leads team of Customer Service Analysts & International Logistics Operations teams for Key Customers; Acts as a 2nd level escalation over dealing with queries from our largest customers; Will be responsible for: Customer Service and Operations deliverables in the country, ensuring appropriate service to customers, Cross sell/up sell leads & customer retention, Focusing on cost savings/process optimization/improvements. Ensure Organization is designed optimally, ensuring sufficient Org Depth and Succession Planning & talent development; Overall responsible for new process design and changes to existing process designs ensuring high customer satisfaction levels and customer retention;

Key Responsibilities

Daily operation driving team on delivery & maintenance: Ensure overall shipment/logistics transports (ocean,air,road) visibility and data quality are accurate and timely attending customer SLA’s; Planning shipment transportation mode (air,sea,road) with overseas office and documentation verification and auditing; Planning with vendors/ shippers (Vendor coordination); Execute booking with logistics partners; Freight Auditing (international & national trade) & Query Resolution with suppliers; Manage and advise on 3PL`s performance; Build and share visibility report to respective transport suppliers part of customer logistics chain; Analyse and revise volume forecast reports to adjust weekly schedule (international and national); Be responsible for ensuring that the quality of service is maintained at the highest possible standards for the customer within Maersk or customer systems; Standard Operations Procedures and Internal Operational Procedures are strictly adhered and updated; To meet customer quality Key Performance Indicator targets and lead customer meetings; To define continuous improvement opportunities on logistics process; Strong Customer Service mindset; Work with the Account Manager to establish and strengthen customer relationship; Strongly support Customer Implementation to onboard new clients/services; Drive optimization projects for Country; Financial Management processes knowledge relating exception on credit approval process, invoicing / dunning, and job file profitability management Onboard and train new staff in accordance to company and customer parameters; Manage Team`s Capacity, build and lead strong and effective diverse teams working on talent development;

Who we are looking for

Fluent Portuguese,English and Intermediate Spanish; Strong people management skills; At least 5 years’ experience in a large Operations; Customer Service teams with minimum 3 years experience in the Logistics sector with Customer facing experience; University degree Experience; Proficient in the use of Microsoft Office packages and in particular, Excel and Power BI is a plus; International Trade and Incoterms – Imports & Exports knowledge; Experience in logistics or freight forwarding operations; Working knowledge in SAP is a plus; Performance meeting background & presentation skills are required; New client implementation is a bonus point;

Disposition

Forward thinking Result Oriented Positive / ‘Can do’ attitude Well-organized when working under pressure Open for suggestion and willing to share

At Maersk we value the diversity of our talents and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and to see it as a true source of strength for building high-performance teams.

About us

A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.

With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us:

Maersk is committed to equal employment opportunity and providing reasonable accommodation to applicants with physical and/or mental disabilities. We value diversity and prohibit discrimination against any candidate based on race, color, gender, sex, age, religion, creed, nationality, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information or any other characteristic protected by federal, state, or local law.