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Supv Technical Service II
4 semanas atrás
Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a Supv Technical Service II to join our team
This position is responsible to support for post-sales administrative functions, and technical team management. Being a key position for solving problems in the field supporting direct contracts with customers and closing service proposals.
If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.
ESSENTIAL JOB FUNCTIONS
- Support the service administrator in submitting the Warranty claims and reporting the Service KPIs.
- Managing the local technical documentation such as preventive maintenance kits, technical reports, and services history.
- Coordinate warranty job execution (PIPs).
- Support the customers directly, performing the first troubleshooting by phone, trying to solve the problem before sending the technician
- Receive, translate and send to the customers the Services and Parts Bulletins.
- Support the technical field team as a local call center
- Keeping the field technicians safety engagement as a culture, analyzing the SLAM's and proposing solutions to reduce risks.
- Update control PIP execution, Update market trend
- Brief YTD actions, metrics. Prepare plan for next year actions base on manager feedback
Job Requirements/Working Conditions:
- Technical Degree
- English language
- Good to have good communication, continuous improvement, adaptability, self-motivation, planning and organization, teamwork, customer focus, contributing to team success. Service attitude.
About Us
The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.
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