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Customer Service Analyst
3 meses atrás
No Relocation Assistance Offered
# 161010 - Sao Bernardo do Campo, Sao Paulo, Brazil
Objective :
Foster collaborative partnerships with customers by providing tailored services and completing sales efforts aimed at optimizing inventory management within the supply chain.
Main Responsibilities:
Regularly schedule and conduct customer visits to build enduring relationships Continuously optimize and refine Logistics KPIs, including On-Time Delivery, Case Fill Rate, and Order Profile; Work closely with customers to make sure that products and services fulfill their needs and requirements; Participation in projects that foster mutual growth and the continuous advancement of both the client and the industry; Engage actively and maintain a direct line of communication with the Colgate commercial team; Collaborative planning ensuring customer replenishment is finely tuned to minimize stock shortages and surpluses ( Inventory Quality: On Shelf Availability, obsolete and over stock ); Negotiate with customers in cases of late delivery, maintaining the best company/customer relationship; Dispute of logistical fines
Digital and Analytical Skills
Relationship:
Internal: E2E, HR, Marketing, Customer Development, Finance, Division CS&L External: Customer logistics and commercial teamsRequirements:
Complete Graduated (Engineering, Business Administration, etc) Solid experience in Customer Service Al least intermediate level of English