Empregos de workforce services em Salvador

Alertar supervisores sobre agentes fora da escala ou com baixa aderência.Ajustes de escala em tempo realReorganizar pausas, intervalos e alocações de agentes conforme a demanda.Realocar agentes entre filas ou canais (voz, chat, e-mail).Análise de indicadores operacionaisMonitorar KPIs como TMA (tempo médio de atendimento), TME (tempo médio de...

Resumo das principais atividades e qualificações do cargo:Previsão de Demanda e Dimensionamento (Forecast & Capacity)Elaboração, análise e atualização contínua do Forecast (previsão de volume de chamadas/atendimentos, Tempo Médio de Atendimento - TMA, absenteísmo e turnover).Dimensionamento de quadro de pessoal (Capacity Planning) e...

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an...

Description FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027 ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable...

Job Description: We’re currently looking for Editors in the Earth and Environmental Science team on a work-from-home basis. This would be a contractual agreement, and renewable upon mutual consent. Work will be available regularly so that you can maintain a predictable schedule. Job Responsibilities • Review and edit manuscripts to improve the...

**Coordenador(a) de Planejamento Operacional e WFM Senior** Buscamos um(a) profissional estratégico(a) para liderar nossa frente de Workforce Management (WFM) e Planejamento em um ambiente de Contact Center de alta volumetria. Se você domina a transformação de dados em inteligência operacional, otimização de escalas e gestão de capacidade, esta...