Senior Java Support

Há 2 dias

São Paulo, São Paulo, Brasil DaCodes. Tempo inteiro
Overview

We are a high-impact software and digital transformation expert firm. For 10 years, we have created solutions focused on technology and innovation with a team of over 220 DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more, serving clients in LATAM and the United States.

Join a team where you can boost and accelerate your professional development by collaborating on a wide variety of projects, industries, and business sectors. Work with diverse technologies and top-tier professionals, contributing to the success of our business and clients. You will be an expert participating in our projects with access to disruptive startups and global brands.

We are looking for talent to join the team—let's work together

Requirements
The ideal candidate has a unique combination of technical experience, curiosity, logical and analytical mindset, proactivity, ownership, and a passion for teamwork.

Responsibilities
  • Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as a point of escalation for support issues from Marquee Helpdesk (L1).
  • Provide mentorship and guidance to junior team members to ensure successful resolution of issues.
  • Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
  • Automate manual processes to increase efficiency and reduce risk.
  • Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
  • Work closely with the engineering team to drive the resolution of client issues.
  • Participate in on-call rotations and respond to incidents as needed.
  • Continuously improve processes and systems to increase reliability and reduce risk.
  • Influence and suggest improvements on the roadmap for enhancing the client experience, focusing on portfolio analytics.
  • Create documentation / runbooks and code snippets to share with clients and internal engineering teams.
Qualifications
  • Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug tooling.
  • Must have a basic knowledge of UI and API integration.
  • Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
  • Must be willing to execute on support issues while also building out the function and automating the resolution of repeat issues.
  • Advanced English.
Benefits
  • Brazilian legal benefits
  • Paid vacation days
  • Meal allowance
  • Health insurance
  • Life insurance
  • This is a remote position, but you must be based in Brazil
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
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