Customer Success Analyst
Há 2 dias
As a Customer Success Analyst you will be responsible for customer service, your day-to-day will be to meet the demands of creators, contributing to answer questions and solve any problems with the platform.You will also be contributing so that creators can make a living with their content in a simpler, fairer and more direct way. Want to change the way content is made and distributed?**ASSIGNMENTS**- Monitor platform usage metrics and statistics;- Meet the demands of customers of different sizes and segments;- Intermediate demands from external and internal customers;- Structuring processes, manuals and procedures in the CS area;- Control service SLA's, guaranteeing that customers will have the return within the agreed period;- Contribute to constant improvements.- Reading tools and analyzing the health of the portfolio and creating actions on top of it: identify upsell/cross sell/expansion opportunities in the customer base, create action plans for customers at risk, Churn and Engagement;- Have interactions with other areas of the company such as: Finance, Development and Sales, looking at customer experience and support.- Directing customers on onboarding;- Collaborate with internal processes and products, acting as a filter and mediator between the client and Pingback;- Completed or ongoing higher education;- Possess intermediate/advanced knowledge in Excel or Google Sheets;- Have analytical skills and enjoy working with numbers and metrics;- Have good communication and resourcefulness to relate to clients and peers;- Organization, pro-activity and resourcefulness, in addition to a good ability to argue and communicate;- Basic knowledge of CS metrics and their analysis;**DIFFERENTIALS**- Have affinity and experience with digital platforms;- Have experience in service/relationship with B2C customers;- Intermediary English;
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Customer Success Analyst
Há 7 dias
Belo Horizonte, Brasil ROCKCONTENT Tempo inteiroRock is a global leader in content marketing, with offices in four countries, so English is our official language. For that reason, you will be tested on English language proficiency, and the results will be available to you by the end of the test. As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric...
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Customer Success Analyst
Há 4 dias
Belo Horizonte, Brasil Rockcontent Tempo inteiroRock is a global leader in content marketing, with offices in four countries, so English is our official language.For that reason, you will be tested on English language proficiency, and the results will be available to you by the end of the test.As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric...
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Customer Success Analyst
3 semanas atrás
Belo Horizonte, Brasil Teachable Tempo inteiroAbout Teachable: Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within...
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Customer Success Analyst
Há 2 dias
Belo Horizonte, Brasil Teachable Tempo inteiroAbout Teachable: Teachable is trusted by creator-educators around the world to grow their impact and income.From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue.With industry-best ecommerce tools, easily toggled on directly within the...
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Customer Success Analyst
3 semanas atrás
Belo Horizonte, Brasil Stations Tempo inteiroNa Stations , acreditamos que tecnologia só faz sentido quando gera impacto real na vida das pessoas e nos negócios. Criamos Super Apps que conectam serviços, dados e experiências em um único ecossistema e o time de Customer Success é peça-chave para garantir que essa visão se torne realidade para cada cliente. Buscamos uma pessoa criadora de...
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Customer Success Analyst
Há 6 dias
Belo Horizonte, Brasil Jem Systems Tempo inteiroVenha fazer parte de um time que salva vidas todos os dias!Com escritórios em Phoenix (Arizona), Reino Unido, São Paulo e Joinville, a JEM conta com mais de 260 colaboradores ao redor do mundo, todos focados em transformar o mercado de Fire Safety com equipamentos e projetos inovadores.Se você tem vontade de crescer, quer se desenvolver como profissional...
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Global Customer Success Analyst
3 semanas atrás
Belo Horizonte, Brasil ROCKCONTENT Tempo inteiroRock Content is a global leader in content marketing and we exist to enable growth opportunities for our customers, employees and partners. We offer an end-to-end content marketing solution, combining SaaS, services, and our talent marketplace.Guide the customer on the journey towards success, ensuring an unforgettable experience with Rock to achieve the...
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Customer Success Analyst
Há 7 dias
Belo Horizonte, Minas Gerais, Brasil LeverPro Tempo inteiroNa LeverPro, levamos a sério o sucesso dos nossos clientes , por isso estamos crescendo nosso time de Customer Success. Buscamos pessoas organizadas, proativas e com boa comunicação para cuidar da jornada de quem confia no nosso produto. Aqui, cada cliente importa e você será parte fundamental na construção de processos que realmente fazem a...
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Customer Success Analyst
Há 2 dias
Belo Horizonte, Minas Gerais, Brasil Stations Tempo inteiroNaStations, acreditamos que tecnologia só faz sentido quando gera impacto real na vida das pessoas e nos negócios. Criamos Super Apps que conectam serviços, dados e experiências em um único ecossistema e o time de Customer Success é peça-chave para garantir que essa visão se torne realidade para cada cliente. Buscamos uma pessoa criadora de...
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Customer Success
Há 6 dias
Belo Horizonte, Brasil Yever Tempo inteiroVaga: Customer Success - PlenoLocalização: Savassi - Belo Horizonte – MGModalidade: Presencial – PJYeverNa Yever, impulsionamos o crescimento de e-commerces e negócios digitais por meio da inovação em pagamentos. Cada atendimento que fazemos é uma oportunidade de impactar diretamente a performance dos nossos clientes — e é por isso que o time de...
