Technical Support Specialist
Há 21 horas
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Veesion Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands. Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets We are looking for a polyvalent person to make part of our Operations Team. Responsabilities Act as the primary contact for clients during the installation process; Guide clients through remote installations, ensuring all systems are correctly configured and operational; Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues; Support clients with maintenance-related questions and minor technical interventions. Collaborate closely with Technicians, escalating more complex technical issues, when needed; Ensure all client interactions and technical updates are properly recorded in Salesforce; Contribute to the continuous improvement of operational procedures and client support resources. Preferred experience Experience in a customer-facing technical support or operations role; Strong problem-solving skills; Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity); Excellent communication skills and the ability to explain technical concepts in a user-friendly way; Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment; Team player who thrives in a collaborative, cross-functional setting; Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally). Get familiar with cutting-edge, AI technologies. Receive personalized onboarding and support to enhance your sales skills. Overachieve to gain more responsibilities: we value performance not seniority. Join a company with an international work environment (2 offices, 28+ nationalities). Health Insurance; Joining a company that fosters diversity, equity, and inclusion; Work with a motivating team in a very dynamic working atmosphere; Flexibility & work/life balance. A fast and transparent recruitment process We are committed to providing you with a quick, three-step recruitment process: A first interview with our Talent Acquisition Specialist. A second interview with our Operations Team Leader. An interview with our Operations Manager. Convinced? Then don’t hesitate and apply now Seniority level Associate Employment type Full-time Job function Information Technology and Customer Service Industries Software Development #J-18808-Ljbffr
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