Technical Support Engineer
1 semana atrás
Join to apply for the Technical Support Engineer role at 99 DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. About The Team/role Food Tech Team，Technical Support Engineer Job Description Promote the closed-loop handling of online issues in the international food delivery business, including issue discovery, response, positioning, loss-control, review, and follow-up. Conduct clustered and abstract analysis of online issues, and collaborate with teams such as technology, product, and operation to jointly improve. Be responsible for online quality measurement work, including the definition of data indicators, data collation, analysis, and interpretation. Sort out and summarize relevant tools and knowledge to empower front-line operation and customer service teams. Job Requirements Hold a background in computer science or related fields, with a minimum of a bachelor's degree. Possess over 2 years of experience in the Internet sector. Those with experience in test development or technical support will be given preference. Have a solid grasp of network fundamentals and a sound understanding of software engineering principles.A strong technical background in SQL, network analysis, and debugging tools like Charles and Postman. Be highly skilled in problem-location and resolution techniques. Exhibit strong cross-departmental coordination and process management capabilities. Be capable of proposing constructive solutions based on problems and influencing the improvement efforts of upstream and downstream departments. Have a high tolerance for stress and a strong sense of responsibility. Be able to swiftly react to unexpected scenarios and handle emergency issues efficiently. Possess excellent Chinese and English communication skills, both written and verbal. Be able to actively participate in international meetings. Why work at DiDi We create user value, strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven, strong believers in making informed decisions. We can better navigate the business landscape strategically by analyzing valuable metrics. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). #J-18808-Ljbffr
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Technical Support Engineer
2 semanas atrás
São Paulo, Brasil SAS Tempo inteiroTechnical Support Engineer Job Locations BR-São Paulo | MX-Mexico City Requisition ID Job Category Technical Support Travel Requirements None Technical Support Engineer - Hybrid, Mexico City, Mexico / Sao Paulo, Brazil We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into...
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Technical Support Engineer
Há 19 horas
São Paulo, Brasil Simetrik Tempo inteiroTechnical Support Engineer Join to apply for the Technical Support Engineer role at Simetrik As a Technical Support Engineer, you will play a crucial role in providing top‑notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our...
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Technical Support Engineer Compliance
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São Paulo, Brasil Microsoft Tempo inteiroTechnical Support Engineer Compliance Microsoft invites qualified candidates to apply for the Technical Support Engineer Compliance role within the Customer Service & Support team. The Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences across Microsoft’s portfolio. The...
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Technical Support Engineer
Há 6 dias
São Paulo, Brasil SAS - Global Tempo inteiroTechnical Support Engineer - Hybrid, Mexico City, Mexico / Sao Paulo, Brazil We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience,...
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Technical Support Engineer Compliance
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São Paulo, Brasil Microsoft Tempo inteiroJoin to apply for the Technical Support Engineer Compliance role at Microsoft With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited...
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Technical Support Engineer Compliance
3 semanas atrás
São Paulo, Brasil Microsoft Corporation Tempo inteiroWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution,...
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Technical Support Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Ant International Tempo inteiro R$13.200 - R$39.600 por anoWe are seeking a skilled and customer-focusedOn-Site Technical Support Engineerto provide technical expertise for our financial services products, with a focus on credit industry solutions. The ideal candidate will possess strong Java development skills, hands-on experience with MySQL, and a proven ability to troubleshoot and resolve complex technical issues...
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Technical Support Engineer
Há 4 dias
São Paulo, São Paulo, Brasil Simetrik Tempo inteiro R$90.000 - R$120.000 por anoAbout the role:As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging...
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Technical Support Engineer II
1 semana atrás
São Paulo, Brasil Docusign Tempo inteiroTechnical Support Engineer II - Salesforce Join to apply for the Technical Support Engineer II - Salesforce role at Docusign . Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives....
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Lead Technical Product Support Engineer
3 semanas atrás
São Paulo, Brasil Vidmob Inc. Tempo inteiroVidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and...
