Customer Service Representative

3 semanas atrás

São Paulo, São Paulo, Brasil On AG Tempo inteiro
At a Glance:
Your Team:
You will work with a core team at our Brazil HQ and interact daily with our global Happiness Delivery teams in Europe, Australia, North America, China, and Japan. During your work day, you will work with our customer support and order management systems to assist our customers with their needs.
Your Mission:
- Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor
- Process webshop orders/exchanges/returns/warranty claims in Salesforce (CRM) /Microsoft Dynamics D365 (ERP)
- Advise our customers as to which On product(s) is the best for them
- Respond to all inquiries within 24 hours while identifying any escalated unresolved issues
- Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies
- Lead and participate in special projects as needed to improve team function and increase our wow factor
- Other duties as needed
Your Story:
- Great attention to detail
- Effective communication across all levels and functions
- Always keeping the customer needs front of mind and a passion for creative solutions
- Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills
- Excellent written and oral communications skills
- Always thinking of ways to improve the customer experience with a sense of urgency to deliver the wow
This role is full-time. Work hours average 8hrs/day, 5 days/week between 9am-6pm, Monday-Friday.
We offer a dynamic, challenging and sportive environment that has been ranked as the 'fastest growing sports company' of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you're hands-on and your team members are amongst the very best in their respective disciplines and fields.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
LI-AJ1

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