Customer Service Representative

3 semanas atrás

São Paulo, São Paulo, Brasil Kemira Tempo inteiro
Overview

Kemira is a global leader in sustainable chemistry for water intensive industries. We create chemistry with a purpose, better every day, and foster a collaborative and inclusive work culture that empowers employees to thrive and make a difference. We are looking for a Customer Service Representative for our Business Units in Brazil and Chile – located in São Paulo.

What you can expect from us:

  • Autonomy in ways of working.
  • Best-in-class colleagues, expertise and collaboration tools that let you perform at your best.
  • Developing market intelligence and evaluating potential customers.
  • Friendly, international atmosphere.
Responsibilities
  • Analyze and schedule customer orders of local distribution (Brazil/Chile), as well as handle them together with internal areas with the assistance of the Sales area, if necessary.
  • Issue local invoices / facturas related to products from our local manufacturing sites or warehouses when needed through the system (sales, shipments, transfers, returns and refunds).
  • Handle requests for special invoices related to assets, repairs, disposal, specific shipments, transfers.
  • Monitor deliveries of cargo dispatched from units, when necessary.
  • Operate deliveries or open delivery requests for billing via reports extracted from the system.
  • Manage and electronically archive customer order confirmations.
  • Create/update procedures relevant to activities, as well as represent our group in quality audits carried out at the plant.
  • Answer to non-conformities related to the customer service and contracts area (when applicable).
  • Keep the area's monthly indicators updated (cut-off – quarterly closing report, OTS – On Time Shipping, fixed cost, automation failures).
  • Meet demands related to Kemira plants, when requested and relevant.
  • Keep management system requirements updated (Synergi, Scope, other related demands).
What you'll bring to the team
  • Bachelor degree in Administration or Logistics
  • Inter-advanced English and Spanish
  • Experience with processes related to B2B customer's assistance
  • Knowledge and experience with SAP and MS-Office

Ready to create better every day? Join Kemira

Kemira is a global leader in sustainable chemical solutions for water-intensive industries. We deliver tailored products and services to improve the product quality, processes, and resource efficiency of our diverse range of customers. Our focus is on water treatment, as well as on fiber and renewable solutions – enabling sustainability transformation for our customers. In 2024, Kemira reported annual revenue of EUR 2.9 billion with a global team of some 4,700 colleagues. Kemira is listed on the Nasdaq Helsinki.

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