Representative - Customer Service
Há 7 dias
OverviewJoin to apply for the Representative - Customer Service role at Wesco.The Representative - Customer Service responds to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to the customer.
You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.ResponsibilitiesSupport customer base by answering questions, concerns, account inquiries as well as handling customer complaints.Process payments for cash account customers.Research and resolve customer problems, acting as the customer liaison between other departments when necessary.Back-up support to sales counter with walk-in and telephone inquiries.QualificationsHigh School Degree or Equivalent requiredAssociates' Degree (U.S.)/College Diploma (Canada) preferred2-4 years of relevant experienceSolid interpersonal skills that allow one to work effectively in a diverse working environmentAble to effectively communicate both verbally and in writingAble to work well under pressureStrong attention to detailAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesComputer literate, including effective working skills of MS Word, Excel, and e-mailAbout The TeamAt Wesco, we build, connect, power and protect the world.
As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.Our Company's greatest asset is our people.
Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed.
We promote a culture that is grounded in teamwork and respect.
With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings.
Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.Learn more about Working at Wesco here and apply online today
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment.
Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
US applicants only, we are an Equal Opportunity Employer.Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.Additional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: WholesaleReferrals increase your chances of interviewing at Wesco by 2x
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