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Key Account Manager

3 meses atrás

brasil Casoca Tempo inteiro

O Casoca é a maior plataforma de Arquitetura e Design do Brasil. Somos um catálogo virtual que reúne mais de 300 marcas do mercado, como Portobello, Tok&Stok, LG, Flexform, Brastemp, entre muitas outras. Além da exibição de produtos na nossa plataforma, nossos clientes podem contratar ações extras de marketing para impulsionar o alcance da audiência, de forma pontual ou recorrente.


A equipe de CSM é responsável por gerir a nossa carteira de clientes, com o objetivo de alinhar expectativas, solucionar dúvidas dos clientes, acompanhar entregas em todas as etapas da Jornada do Cliente, conduzindo e garantindo o sucesso e satisfação no Casoca.

Para essa vaga, buscamos uma pessoa com experiência, para ficar à frente da nossas key accounts, ou seja, da nossa carteira de clientes high touch.


Se você tem interesse em trabalhar em um ambiente inovador, criativo, desafiador, em crescimento e focado em resultados, essa vaga é pra você

Acesse o site: - Instagram:


--- ATIVIDADES PRINCIPAIS:

  • Contato ativo com os clientes, instruindo, acompanhando, direcionando demandas para as áreas responsáveis
  • Criar e monitorar planos de ação que aumentem o faturamento da carteira, gerando e acompanhando as oportunidades de expansão da carteira (upsell e cross-sell) 
  • Acompanhamento de maturidade e engajamento do cliente ao longo da sua Jornada no Casoca
  • Mapeamento dos marcos de sucesso na Jornada do Cliente e priorização de demandas
  • Organização e acompanhamento de tarefas, anotações e passagens de bastão entre times, através do Hubspot


--- REQUISITOS E QUALIFICAÇÕES:

  • Experiência e Certificações na área de Customer Success
  • Conhecimento da área de Marketing Digital
  • Excelente comunicação e empatia
  • Proatividade em assumir responsabilidades e tomadas de decisão


Será um diferencial se:

  • Interesse e/ou experiência na área de Arquitetura/Design de Interiores
  • Experiência no mercado B2B
  • Conhecimento em ferramentas de organização (Hubspot)
  • Conhecimento prático com metodologias ágeis (Scrum/Kanban)
  • Disponibilidade imediata


---- OUTRAS INFORMAÇÕES

● Contratação PJ