
Customer Success Director Latam
3 semanas atrás
- Act as the main escalation point, liaising with executive leadership to resolve complex issues.
- Ensure project quality and drive continuous service improvement initiatives.
- Foster collaboration and long-term relationships between Array and its customers.
- Contribute to the service strategy development and capability building to meet market demands.
- Monitor SLAs, processes, policies, and customer satisfaction via performance data.
- Align with and support overall Array business goals.
- Support the commercial and economic performance of the Brazilian customer portfolio.
- Lead, develop, and motivate project delivery and commissioning teams.
- Budget, plan, and coordinate delivery execution and client engagement.
- Track contract margins, milestones, team productivity, and NPS performancePerformance Indicators - Service delivery metrics (project cycle time, case management, OTD,) - Talent management and retention within the PMO and Commissioning teams.
- Strong business acumen and ability to align with Array’s core principles and strategic direction.
- Influence across internal and external stakeholders.
- Proven ability to manage complex customer environments and maintain high satisfaction.
- Strategic partnership with the leadership team to address customer-related challenges.
- Excellent communication with diverse stakeholders.
- Objectivity and focus on results over stakeholder preferences in complex problem-solving situationsKey Tasks - Apply value propositions tailored to each customer segment.
- Personally manage the most strategic customers of Array post contract execution.
- Ensure efficient communication flow between clients and internal teams.
- Set and track delivery KPIs with internal managers.
- Implement and oversee internal service procedures.
- Review performance reports and define course corrections when needed.
- Actively engage in client meetings and service operations (PMO & Commissioning).
- Define and monitor incentive programs for the customer experience team.
- Report business performance to executive leadership.Required Education & Experience - Degree in Business Administration, Engineering, or related fields.
- MBA or postgraduate degree (preferred).
- Proven experience in Customer Success, Service Delivery, and Commercial Excellence.
- Strong background in managing strategic accounts and complex client environments.
- Fluency in English is mandatory.Key Competencies & Skills - Strong leadership with the ability to inspire and drive change - Excellent negotiation and stakeholder management skills - Agility, persistence, and strategic thinking - High energy and self-motivation - Commercial mindset and business development orientation - Clear organizational and planning capabilities - People-oriented, with a focus on developing and retaining talent - Analytical and solutions-oriented approach - Project and demand management expertis
-
Client Success Director LATAM
3 semanas atrás
São Paulo, Brasil Seedtag Tempo inteiroOverviewClient Success Director LATAM – Brazil. Lead the growth and strategic development of client partnerships across Latin America. At Seedtag, we lead the way in contextual advertising with our proprietary AI-powered platform. Our technology ensures brand safety, deep content understanding, and cookieless targeting that respects user privacy. Founded...
-
Client Success Director LATAM
4 semanas atrás
São Paulo, Brasil Seedtag Tempo inteiroOverview Client Success Director LATAM – Brazil. Lead the growth and strategic development of client partnerships across Latin America. At Seedtag, we lead the way in contextual advertising with our proprietary AI-powered platform. Our technology ensures brand safety, deep content understanding, and cookieless targeting that respects user privacy. Founded...
-
Customer Success Manager
4 semanas atrás
São Paulo, Brasil Netcore Cloud Tempo inteiroCUSTOMER SUCCESS MANAGER - LATAMSão Paulo, Brazil | Full-timeAre you a true customer advocate and their trusted advisor?Are you obsessed about ensuring customers get the best out of the technology?Do you enjoy helping customers to optimally use the product?If so, this is an opportunity for you to join a high-functioning team and make your mark on our...
-
Analista de Customer Success Latam
Há 5 dias
São Paulo, Brasil Board Academy BR Tempo inteiroA Board Academy é movida por inovação e transformação. Somos uma empresa de Formação, Desenvolvimento e Certificação de Conselheiros, que chegou ao mercado para revolucionar o modelo de desenvolvimento de conselheiros, com uma proposta disruptiva e inclusiva, ampliando o acesso às posições em Conselhos de Empresas em toda a América...
-
Legal Director LATAM
3 semanas atrás
São Paulo, Brasil Ipsen Group Tempo inteiroCookie NoticeLegal Director LATAM page is loaded## Legal Director LATAMlocations: São Pauloposted on: Posted Todayjob requisition id: R-19769**Title:**Legal Director LATAM**Company:**Beaufour Ipsen Farmaceutica Ltda**About Ipsen:**Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas:...
-
Legal Director LATAM
4 semanas atrás
São Paulo, Brasil Ipsen Group Tempo inteiroCookie NoticeLegal Director LATAM page is loaded## Legal Director LATAMlocations: São Pauloposted on: Posted Todayjob requisition id: R-19769**Title:**Legal Director LATAM**Company:**Beaufour Ipsen Farmaceutica Ltda**About Ipsen:**Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas:...
-
Legal Director LATAM
4 semanas atrás
São Paulo, São Paulo, Brasil Ipsen Group Tempo inteiroCookie NoticeLegal Director LATAM page is loaded## Legal Director LATAMlocations: São Pauloposted on: Posted Todayjob requisition id: R-19769**Title:**Legal Director LATAM**Company:**Beaufour Ipsen Farmaceutica Ltda**About Ipsen:**Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas:...
-
Legal Director LATAM
4 semanas atrás
São Paulo, São Paulo, Brasil Ipsen Group Tempo inteiroCookie NoticeLegal Director LATAM page is loaded## Legal Director LATAMlocations: São Pauloposted on: Posted Todayjob requisition id: R-19769**Title:**Legal Director LATAM**Company:**Beaufour Ipsen Farmaceutica Ltda**About Ipsen:**Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas:...
-
Analista de Customer Success Latam
4 semanas atrás
São Paulo, São Paulo, Brasil Board Academy BR Tempo inteiroA Board Academy é movida por inovação e transformação.Somos uma empresa de Formação, Desenvolvimento e Certificação de Conselheiros, que chegou ao mercado para revolucionar o modelo de desenvolvimento de conselheiros, com uma proposta disruptiva e inclusiva, ampliando o acesso às posições em Conselhos de Empresas em toda a América...
-
Director, Solutions Engineering
2 semanas atrás
São Paulo, Brasil Cyberark Tempo inteiro**Company Description** About CyberArk**: CyberArk is seeking a Director, Solutions Engineering to lead our LATAM region. This high-impact leadership role requires a visionary and strategic leader who is passionate about growing and developing high-performing teams while driving customer success. This role will lead SE Managers and their teams, ensuring...