Team Lead

3 semanas atrás

Sao Paulo, Brasil Tech Mahindra Tempo inteiro
**Pedestrian Team Lead**
Role title: Street View Pedestrian Team Lead
Function: Operations
Location: Sao Paulo, Brazil
Shift Timings: Earliest 1 hour after sunrise and latest by 1 hour before sunset
Qualification: Graduate
WFO: Work From Office
Rounds of Interviews: 2
Fresher/Experienced: Experienced
ROLE PURPOSE:
Manage local outreach to various types of external Partners in various geographies, Communicate the customer’s mission to new partners and sign-up new collects opportunities, and support selected top level partnerships as directed by the customer.
Research and onboard External Providers when indicated by the customer. Address and resolve external Partners’ queries associated with the Pedestrian operations, Manage and schedule data collects in collaboration with external Partners and Operations teams.
RESPONSIBILITIES & DELIVERABLES:
**Street View Pedestrian Team Lead'**
- Communicate and execute program processes, as dictated by the customer, consistently across entire team
- Ensure full utilization of team members
- Communicate and execute program processes, as dictated by the customer, consistently across entire team
- Ensure full utilization of team members
- Participate in and guide inter-regional coordination to ensure consistent language-based
support
- Ensure quality of team support
- Provide continuous training to the team
- highlight risks, knowledge gaps and feedback from program execution in a timely manner
- Provide recommendations of suitable process/program improvements to the customer (and
vendor program / on-site Managers, as applicable)
- Provide weekly summary of team activities with regards to all team responsibilities
- Select new team members, as needed, in accordance with the customer’s requirements
- Manage all HR needs of team
- Provide weekly and monthly reporting to the customer
- Assume role as primary point of contact for the customer and other operations leads for all
aspects of program execution
- Manage small teams of Operators and Partner Managers, ensuring they adhere strictly to
operational processes provided by the customer.
- Manage Partner outreach and sign up, and support customer’s top-level partnerships when
required.
- Address and resolve external Partners’ queries associated with the Pedestrian operations.
- Plan and execute new operations’ launches as per plan and closures within the required timeframes.
- Plan and execute Operators’ training.
- Create and deliver daily work schedules to local Operators. Plan and manage Operations’
schedules based on scope completion.
- Monitor data collection, upload and quality daily.
- Troubleshoot equipment and operational issues, and escalate system wide issues when
necessary, as directed by the customer.
- Manage post-collection data curation for specific types of data as directed by the customer.
- Manage and overlook logistics processes associated with the operations.
- Update information in internal planning tools and platforms as directed by the customer.
- Create and maintain project documentation and workflows.
- Create detailed reports of operations progress and day-to-day operational costs.
**Experience**:
- Team management: 2 years (required)

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