Customer Retention Strategist New Curitiba, Brazil

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing. Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership. You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it. As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives. You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter. WHAT WE LOOK FOR To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions—from recruiting, to hiring, to raises, to promotions, to how we spend our time and money—in the direction of three committed values. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. AUTODIDACT Naturally curious and an autodidact, able to absorb information quickly and effectively. Openness to both offer and embrace feedback as an opportunity for growth and implements it proactively. Demonstrates resourcefulness, refining skills independently. Thrives in a self-managed environment, showing autonomy and initiative without needing constant oversight. UNIMPEACHABLE CHARACTER Embodies a character that inspires pride in both personal and professional associations. Consistently honest, with the courage to acknowledge and communicate hard truths. Displays a high level of self-awareness, taking full ownership of outcomes. Values constructive feedback and integrates it. COMPETITIVE GREATNESS Performs at their best when it matters most, enjoying hard challenges. Demonstrates an unyielding determination to get things done. Adapts to changing circumstances, exceeding required expectations. Possesses a deep passion for their work, using creativity and resilience to overcome hurdles. Minimum Experience Requirement At least 2 years of hands‑on experience in email and SMS marketing , with proven execution across campaigns, automations, segmentation, and optimization. A minimum of 2 years of experience in retention marketing , owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements. What Success Looks Like NECESSARY SKILLS KICK OFF PERIOD Be willing to put in the hard work required and be hungry enough to go through the kick‑off. Ready for the hardest job you have ever worked, to develop a high‑leverage skill. Take feedback and implement it fast. Finish work to the fullest with quality and on time. Perseverance and continual learning. ONBOARDING Align with the team and contribute to the Brain Trust for ideas across clients. Manage, align & work with the pod (growth strategist, media buyer, creative strategist). Organize, prioritize, and manage multiple tasks with attention to detail. Maintain data integrity across Statlas and other tracking tools. Execute the Prophetic system for clients. Build an Email Forecast, leveraging the Prophetic system and data analysis. Execute monthly actualization vs forecast, adjusting resources to meet KPIs. Integrate data analysis and client feedback into strategic plans. Adopt new tools and tactics early for optimal performance. Ensure deliverables align with brand and strategy. Implement best practices across email, SMS, and additional retention touchpoints. Track and update campaign status proactively. Implement tests to improve campaigns. ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK Ensure deliverables are on‑brand 100% of the time with designers and copywriters. Verify technical setup for all automations and campaigns. Maintain alignment with client forecasts & strategy. Execute the Prophetic system 100% within required timelines. Deliver work with optimal quality and detail. Client Communication Champion communication, aligning clients on retention & revenue goals via the Growth Map. Send daily performance updates and weekly Slack updates. Report as required, collaborating with growth strategists and media buyers. CONTRIBUTING BACK Contribute learnings back to the system for continuous improvement. Collaborate on ideas and learning across teams. Contribute to future company content production. NEXT‑LEVEL SKILLS Communication Skills Fluent in English, persuasive and present ideas clearly to stakeholders. Craft empathetic client messaging. Strong presentation skills. Raw talent for data analysis. Familiarity with Google Sheets. Past Experience Well‑rounded perspective bringing value to the role. Experience in mathematics, data analytics, copywriting, email/sms marketing. Critical Thinking Approach challenges with structured thinking. Propose practical, impactful solutions. Impact Passionate about e‑commerce, eager to contribute to high‑performing team. Highly motivated, hardworking, seeking meaningful impact. Thrives where actions directly impact business, desiring autonomy and accountability. Results You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal. Achieve certification and confidence in our ideology by end of training. Deliver high‑accuracy performance of retention, beyond the email/sms platform. Lead and collaborate with the team to optimize productivity. Apply best practices in email and SMS marketing to drive outstanding results. Maintain client satisfaction above benchmark rates. Adhere to rigorous quality standards in client feedback, forecasting, email production. Meet all deadlines and retention requirements. Contribute valuable ideas to team discussions and company‑wide content. DOMAIN MANAGEMENT Your supervisor is Josh Tay, the Director of Retention. You report directly to Josh, known for challenging the norms of retention marketing. Working under Josh’s guidance will push you to your limits in the best possible way. JOB SCOPE Oversee profitable growth of retention channels: email, sms, direct mail, pop‑ups, push notifications, subscriptions, memberships, loyalty programs. Write briefs and ensure the team can execute. Complete accurate reports. Analyze metrics and KPIs using Statlas and the Growth Map. Collaborate with design, content and other teams to create compelling email content. Ensure timely delivery of deliverables, managing internal projects. Stay updated on industry trends and best practices. Client‑facing role; consult clients and solve business problems beyond the email platform. Prioritize relational equity with team and clients. WHAT’S IN IT FOR ME? SALARY RANGE First 30 days – $1.5K (Part‑time transition phase) Give notice at your current job (if applicable). Participate in daily training for first 15 days. Shadow and support ongoing accounts during next 15 days while preparing to take on your own clients. Days 31–60 – $3K (Full‑time start) Transition to full‑time. Begin managing your first 3 client accounts independently. Days 61–90 – $4–5K + performance bonuses Continue growing your portfolio. Earn bonuses based on hitting revenue targets. Negotiate your term contract annually. This will depend on the amount of clients and the quality of work. Growth, Transparency, and Fairness in Career Development Progress is Clearly Defined Depends on your experience and execution quality. Fairness and transparency are prioritized Access a weekly performance dashboard. Pay transparency Consistent contract terms and clear roadmap for increasing earnings. My Commitment to You: You will work harder, learn more, and get recognized. We offer mentorship and feedback throughout your development. Fully remote with flexible schedule. Embrace autonomy with clear expectations, regular 1:1 feedback, measurable benchmarks. #J-18808-Ljbffr