Customer Retention Strategist

Há 2 dias

Curitiba, Brasil Bebeeretention Tempo inteiro

About the Role Customer Retention Strategist We are seeking an experienced Customer Retention Strategist to lead our omnichannel retention efforts. Key Responsibilities Manage and align Marketing, Product, Sales, Customer Service, and IT teams to ensure smooth delivery of retention initiatives. Track project timelines, deliverables, and KPIs while maintaining transparency and communication across all departments. Analyze customer behavior, churn trends, and engagement metrics to identify growth opportunities and propose actionable improvements. Support A/B testing and experimentation to refine campaigns and improve conversion. Contribute to customer journey mapping, loyalty programs, and post‑purchase experience improvements to build long‑term retention. Develop and execute innovative retention strategies that drive results. Qualifications Minimum 5 years of experience in a related field. Proven track record of success in customer retention or a related field. Strong analytical and problem‑solving skills. Excellent communication and interpersonal skills. Benefits We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about customer retention and have a strong track record of success, we encourage you to apply. #J-18808-Ljbffr

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