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We are seeking a skilled professional to provide multi-channel support and resolve low- to medium-complexity contacts. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment. The responsibilities of this role include: Providing timely and effective support to customers via phone, email, and chat Recording calls and registering contacts in our ticket registration platform (ITSM) Attending on-site incidents and troubleshooting workstation computer equipment issues Directing contacts to corresponding resolution groups for prompt attention Advising users on processes not related to workstation problems Documenting service failures and following up on tickets to ensure timely resolution Reporting major incidents and meeting productivity and quality goals This is an exciting opportunity to join our team and develop your skills in a dynamic and fast-paced environment. As a Service Desk professional, you will have the opportunity to work with our team to deliver exceptional customer service and support. We offer a range of benefits to our employees, including: A competitive salary and benefits package Ongoing training and development opportunities A collaborative and supportive work environment The chance to work with a leading organization in the industry Apply now to take the first step towards a rewarding career as a Service Desk professional

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