Estágio em Customer Experience

4 semanas atrás


Brazil Grana Capital Tempo inteiro

NÓS AJUDAMOS AS PESSOAS A ATINGIR SEUS OBJETIVOS NO MERCADO FINANCEIRO TOPA VIR COM A GENTE?


Somos uma Fintech que une tradição e inovação em um mercado que não para de crescer


Desde 2019, o aplicativo Grana otimiza e calcula o Imposto de Renda dos investidores da bolsa de valores e, este ano, desenvolvemos um assistente virtual com foco em informações do mercado financeiro.


Conheça mais sobre nossa proposta e funcionalidades em:



DESCRIÇÃO DA VAGA


O time de BackOffice aqui na Grana é responsável por manter relacionamento contínuo e direto com os investidores da bolsa que utilizam nossas soluções, acompanhando de perto e participando de maneira consultiva em todo o ciclo do cliente.


Se você se considera comunicativo, bom ouvinte e tem interesse em desenvolver suas habilidades em atendimento ao cliente de forma humanizada e personalizada, esta oportunidade é para você


Para esta área, é imprescindível possuir interesse, pessoal ou profissional, em mercado financeiro e investimentos, principalmente bolsa de valores.



RESPONSABILIDADES E ATRIBUIÇÕES


  • Realizar atendimento aos clientes, através de chats do aplicativo;
  • Prezar sempre pelo atendimento humanizado e personalizado ao cliente.
  • Acompanhar, encaminhar e redirecionar problemas de acordo com os processos criados para a área;
  • Auxiliar o cliente durante toda jornada de atendimento até a resolução de qualquer problema relatado;
  • Analisar dados e cenários para otimização de processos da área, visando agilidade e qualidade para gerar sempre a melhor experiência para o nosso público.



REQUISITOS E QUALIFICAÇÕES


  • Cursando graduação em Comunicação, Economia ou áreas correlatas;
  • Bom domínio da Língua Portuguesa (haverá teste);
  • Bom relacionamento interpessoal;
  • Proatividade, nós pensamos e agimos como donos;
  • Capacidade analítica para lidar com números;


Será um diferencial:

  • Conhecimento prévio, pessoal ou profissional, em investimento na bolsa de valores.



INFORMAÇÕES ADICIONAIS


Nosso escritório fica baseado na Gávea, Rio de Janeiro, porém todas as nossas posições são remotas.

Temos horários e política de férias flexíveis e não temos dress code.


Para os gamers de plantão, temos um PS4 em nosso escritório, onde acontecem nossos campeonatos de FIFA.

É bom já ir treinando...


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