Customer Experience
4 semanas atrás
Requisitos:
Experiência comprovada em cargo ou função de Customer Experience, Customer Support, Customer Success, Pleno e/ou Sênior, Relações Públicas, em hotéis, resort ou empresas de turismo;Prática em comunicação, marketing e pós-venda;Forte habilidade com ferramentas do pacote office, em especial o Excel;Habilidade em combinação de ferramentas métricas de performance da equipe e do empreendimento hoteleiro, como por exemplo: Net Promoter Score (NPS), Avaliações Online e Mídias Sociais, Customer Effort Score (CES), Taxa de Retenção de Clientes, Desempenho da Equipe (KPls), CRM (Customer Relationship Management), CSAT (Customer Satisfaction);Aptidão para criar relatórios e análises de dados de pesquisas e interações com os clientes, com o objetivo de identificar tendências e insights.Competência em realizar pesquisas, transformar dados em informações, identificar pontos de melhorias, monitoramento de canais de comunicação, de reputação da marca e da jornada do cliente;Talento para identificar padrões e tendências de comportamentos dos clientes e análise detalhada de feedbacks, apontando o esforço percebido pelos hóspedes na interação com o hotel, a fidelidade dos clientes ao produto hoteleiro, contribuindo também para avaliar o desempenho operacional das equipes;Vivência em desenvolver programas de atendimento personalizado, que valorizaram a integração e experiência dos hóspedes ao produto hoteleiro;Capacidade de analisar detalhadamente os feedbacks dos hóspedes, se antecipando as necessidades dos clientes, promovendo aumento na pontuação de satisfação dos clientes;Visão estratégica e habilidade de implementar práticas inovadoras;Educação avançada, cursos relacionados a Customer Experience;Graduação, de preferência, em cursos de Relações Públicas e/ou Marketing.
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Customer Experience Technical Specialist
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Customer Experience Consultant
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Customer Retention Manager
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Customer Retention Manager
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Customer Experience Coordinator/Coordenador(a) de Mídia
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Customer Success Manager
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Customer Success Manager
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Brazil nOps.io Tempo inteiroAbout the CompanyAt nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...
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Customer Experience Manager/Gerente de Mídia
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IoT Customer Service Agent
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SAP dCEM
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SAP dCEM
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Brazil HCLTech Tempo inteiroSAP dCEM (Digital Customer Engagement Manager)Technical Skill Set required to perform above tasks:Advanced englishTechnical expertise in SAP Basis area with minimum of 5+ years of experience.2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).Good understanding & hands-on experience required in S/4 HANA...
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Customer Implementation Specialist
Há 4 dias
Brazil, BR Quartile Tempo inteiroThis a long-term PJ contract position based out of Brazil. OVERVIEW: We’re looking for a Customer Implementation Support Specialist to join our growing Customer Strategy department. As a Customer Implementation Specialist, you will have the opportunity to directly engage with new customers through regular communication points to drive their onboarding...
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Customer Implementation Specialist
Há 4 dias
Brazil Quartile Tempo inteiroThis a long-term PJ contract position based out of Brazil. OVERVIEW: We’re looking for a Customer Implementation Support Specialist to join our growing Customer Strategy department. As a Customer Implementation Specialist, you will have the opportunity to directly engage with new customers through regular communication points to drive their onboarding...
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Customer Implementation Specialist
Há 4 dias
Brazil Quartile Tempo inteiroThis a long-term PJ contract position based out of Brazil. OVERVIEW: We’re looking for a Customer Implementation Support Specialist to join our growing Customer Strategy department. As a Customer Implementation Specialist, you will have the opportunity to directly engage with new customers through regular communication points to drive their onboarding...
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Customer Finance Specialist
1 semana atrás
Brazil Mosyle Tempo inteiroIf you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and Education.The Customer Finance Specialist role is a remote position that offers a great entry door to the American...
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Customer Finance Specialist
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Customer Support
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Onboarding Customer Support
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Customer Success Manager
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Senior Accountant
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