Sr Analyst Customer Service

Há 6 dias

São Paulo, São Paulo, Brasil Mondelēz International Tempo inteiro
**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
**How you will contribute**
You will:
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility
**More about this role**
**What you need to know about this position**:
**What extra ingredients you will bring**:
**Education / Certifications**:
**Job specific requirements**:
**Travel requirements**:
**Work schedule**:
**No Relocation support available**:
**Business Unit Summary**:
**Mondelēz Brazil is Mondelēz International's fourth largest operation in the world, with 10,000 employees at 17 sites proudly making, selling and distributing some of the most loved brands of gums, candies, powdered beverages, cream cheeses, chocolates, biscuits, and desserts in Brazil. We make snacking favorites like Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We truly are part of Brazilians' lives: You can find our mouth-watering products in more than 700,000 locations in the country. Our plants are based in Vitoria de Santo Antão, in Pernambuco state, and Curitiba, in Paraná state. We will relaunch our tech center in 2020 so we can keep creating innovative choices, offering the right snack for the right moment, made the right way.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**:
Regular
Customer Collaboration (CLD)
Customer Service & Logistics

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