Customer Service Analyst

3 semanas atrás


São Paulo, São Paulo, Brasil JEM Security Tempo inteiro
**JEM Security is an american Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 3 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal. Like any growing company, JEM is full of opportunities for highly motivated people with the right attitude and a make-it-happen mindset, and we are looking for these people to join our team**
We are looking for a Customer Service Analyst to:
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Maintain history records and related problem documentations for future reference.
- Provide support to our Sales team.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company's products and services.
**Requirements**:
- Previous work experience.
- Familiarity with customer service.
- Good communication skills.**:
- Fluent english.**
**Vaga PJ, modelo híbrido.**
Tipo de vaga: Tempo integral
Salário: R$3.000,00 - R$4.000,00 por mês
Schedule:
- Turno de 8 horas
Pergunta(s) de seleção:
- Você aceita trabalhar de maneira híbrida?
Idioma:
- fluent english (obrigatório)
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