Customer Service Analyst

Há 22 horas


São Paulo, São Paulo, Brasil JEM Security Tempo inteiro
**JEM Security is an american Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 3 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal. Like any growing company, JEM is full of opportunities for highly motivated people with the right attitude and a make-it-happen mindset, and we are looking for these people to join our team**
We are looking for a Customer Service Analyst to:
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Maintain history records and related problem documentations for future reference.
- Provide support to our Sales team.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company's products and services.
**Requirements**:
- Previous work experience.
- Familiarity with customer service.
- Good communication skills.**:
- Fluent english.**
**Vaga PJ, modelo híbrido.**
Tipo de vaga: Tempo integral
Salário: R$3.000,00 - R$4.000,00 por mês
Schedule:
- Turno de 8 horas
Pergunta(s) de seleção:
- Você aceita trabalhar de maneira híbrida?
Idioma:
- fluent english (obrigatório)
  • Customer Service Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Freudenberg Group Tempo inteiro

    Customer Service Analyst page is loaded## Customer Service Analystlocations: São Paulotime type: Full timeposted on: Posted 3 Days Agojob requisition id: R\_ **Working at Freudenberg: We will wow your world**# Responsibilities:* Conducts order validations and entries* Confirms customer order receipt, creation, and delivery* Monitor and tracks order...


  • São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro

    OverviewThe Customer Service Analyst role at Danaher Life Sciences is responsible for interacting with customers to identify needs and determine appropriate action or escalate for further review.The role may provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty...


  • São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Our Purpose- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...

  • Customer Service Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro

    Overview The Customer Service Analyst role at Danaher Life Sciences is responsible for interacting with customers to identify needs and determine appropriate action or escalate for further review. The role may provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty...


  • São Paulo, São Paulo, Brasil Danaher - Global Tempo inteiro

    Overview Beckman Coulter Life Sciences, a Danaher operating company, works to accelerate life sciences, diagnostics and biotechnology by delivering innovations at the speed of life. Our team comprises 3,300+ global colleagues, many of whom come from the laboratory, and we partner in time to advance human health for tomorrow. We offer flexible, remote working...


  • São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$1.001 - R$2.000

    **Job Description:**We are seeking a Customer Service Professional to join our team.This role is ideal for individuals who enjoy helping others and working in a fast-paced environment.Provide exceptional customer support to internal teams and external clients;Assist Account Managers and Business Managers with customer service, including operational support,...


  • São Paulo, São Paulo, Brasil beBeeCustomerDemand Tempo inteiro R$58.440 - R$87.300

    Customer Demand Analyst IAbout the Role:The Customer Demand Analyst I will be responsible for analyzing customer demands across all channels, identifying areas of improvement, and collaborating with internal teams to implement changes.

  • Customer Service Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Freudenberg Group Tempo inteiro

    Customer Service Analyst page is loaded## Customer Service Analystlocations: São Paulotime type: Full timeposted on: Posted 3 Days Agojob requisition id: R\_ **Working at Freudenberg: We will wow your world**# Responsibilities:* Conducts order validations and entries* Confirms customer order receipt, creation, and delivery* Monitor and tracks order statuses...

  • Customer Service Analyst 2

    2 semanas atrás


    São Paulo, São Paulo, Brasil Citi Tempo inteiro

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...


  • São Paulo, São Paulo, Brasil MasterCard Tempo inteiro

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...