Customer Service Manager

3 semanas atrás

Brazil LifeSupplyUSA Tempo inteiro


LifeSupplyUSA is a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial & household products. We are committed to delivering excellence .We pride ourselves on our dedication to quality, efficiency, and customer satisfaction. As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join our team and help us grow


The Customer Service Manager will monitor all customer inquiries across multiple platforms in a timely manner, while ensuring the highest level of customer satisfaction is maintained. The CSM will be responsible for maintaining positive product and business reviews across all platforms and addressing any customer reported issues. The CSM must be a proactive customer advocate who is always looking to improve the customer experience before issues reach company management. LifeSupplyUSA in only interested is candidates who take care of issues and bring solutions to the table.


*** PLEASE NOTE IN ORDER TO APPLY ***


  • YOU MUST HAVE 2+ YEARS E-COMMERCE CUSTOMER SERVICE EXPERIENCE
  • If you would like to apply for this position, please send us your resume and a very brief Loom video (loom.com) to introducing yourself and outlining your Amazon Listing experience.


Please note this is the ONLY way to apply for this position. Those selected for an interview will be contacted.


*** ALL OTHER APPLICANTS WILL NOT BE CONSIDERED ***


Job Responsibilities

Administer third party E-commerce marketplaces such as Amazon, Walmart, eBay, and others.

Responding to platform CSR requests and providing higher-tier customer service.

Coordinate between various departments (both domestically and internationally) including but not limited to E-commerce, customer service, and logistics.

Verifying pending purchase orders while placing confirmed orders and creating shipments of said orders.

Manually processing orders within our internal system or 3rd party software.

Escalating time-sensitive information from 3rd party companies and warehouses to the senior team members.

Monitor inventory levels and report to the E-commerce Manager.

Creating weekly customer service reports and presenting information.

Requirements

Associate's degree (bachelor's degree in business administration or related field preferred).

2+ years' eCommerce sales support experience preferred.

Proficiency in Amazon Seller Central / Shopify / Shipstation preferred.

Understanding of an ERP or inventory management systems, such as SKUVault.

Ability to prioritize and meet deadlines in a fast-paced environment.

Strong English communication skills, both verbal and written.

Flexible to changing conditions and possessing a high level of integrity.

Proficiency or strong understanding in computer skills including Microsoft Office.

Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.

Strong leadership skills, with a focus on team building, coaching, and developing talent.


Benefits

Competitive salary and performance-based incentives

Paid time off, including vacation, sick leave, and holidays

Professional development opportunities.

Positive and supportive work environment with opportunities for growth and advancement


*** PLEASE NOTE IN ORDER TO APPLY ***


  • YOU MUST HAVE 2+ YEARS E-COMMERCE CUSTOMER SERVICE EXPERIENCE
  • If you would like to apply for this position, please send us your resume and a very brief Loom video (loom.com) to introducing yourself and outlining your Amazon Listing experience.


Please note this is the ONLY way to apply for this position. Those selected for an interview will be contacted.


*** ALL OTHER APPLICANTS WILL NOT BE CONSIDERED ***


We are not responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.


Please note that this position requires 100% commitment and is not suitable for those seeking a side job or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. We do not accept moonlighting and all candidates will be subject to time tracking.


  • We thank all applicants for their interest in joining our team

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