Product Operations Intern

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99), meal delivery (99Food), or digital payments (99Pay).
To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.
Team Overview:
The Product Operations team's mission is to facilitate the easy communication and sharing of resources and data between departments.
It's an essential role to help cross-functional teams work effectively and efficiently.
The position will act as a focal point in projects related to new features for the app, working directly with the product teams and with the business teams so that we can create the features that best help us in optimizing business metrics.
The product teams are not located in Brazil, so international contact will be daily.
As we are an area that centralizes information, communications and results, having project management and organization skills would be a great plus.
Within scope are projects related to metrics optimization algorithms, so a person with strong analytical background, attention to detail, and ability to relate different variables in a single action is what we are looking for.
If you are that person, have a strong desire to learn and get your hands on to make things happen, please don't hesitate to apply
Role Responsibilities:
- Acting as a focal point for projects of new features related to algorithms to optimize business efficiency;
- Aligning all points related to new releases with other areas (Marketing, Legal, Operations, Product, Research, Safety, others);
- Analyzing the impacts of the tests on the Marketplace metrics and assisting the teams in decision making;
- Organizing all project information and transparently communicating developments and results to other teams in the company;
- Helping the teams to check the problems (bugs) in the features under the scope of the team;
- Create SQL queries to help analyze the impact of features on business metrics.
Role Qualifications:
- Studying a course related to these: Computing, Computer Engineering, Data Science, Automation and Control Engineering, Mathematics, Statistics (preferred);
- Soft Skills: Analytical skills (required), proactivity (required), organization (preferred), interpersonal communication (preferred);
- Hard Skills: SQL (preferred), Python (preferred);
- Educational Background: If you have a background in building algorithms and Machine Learning, it will be a plus;
- Spoken Languages: Advanced English (required).
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**Diversity & Inclusion**
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And w

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