Latam Payments Manager

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.
**About Sporty Group**:
Sporty is expanding and we're building the world's go to platform for everyday entertainment.
**About the role**:
We are seeking an experienced LatAm Payments Manager to join our dynamic team. In this role, you will oversee and support all aspects of payment operations in Latin America (currently Brazil and Mexico), with a strong focus on transaction monitoring, operational efficiency, and enhancing payment performance.
You will serve as the primary point of contact for local third-party payment providers and work cross-functionally with internal teams to drive performance, resolve issues, and ensure compliance.
**What you'll be doing**:
- Oversee and improve end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
- Manage and collaborate with local payment providers and banks to ensure optimal service and resolution of complex transaction issues
- Monitor transactions in real time to detect, investigate, and respond to suspicious or fraudulent activity - including direct engagement and interaction with customer queries/tickets
- Continuously evaluate payment workflows to identify and execute process optimizations that improve speed, reduce cost, and minimize errors
- Analyze customer payment behavior and trends to recommend new payment methods or improvements to existing ones
- Lead operational enhancements through new workflows, SOPs, and process automation to support scalable growth
- Oversee the integration of new payment technologies and solutions, ensuring seamless deployment with mínimal user impact
- Ensure full compliance with relevant regulations and industry standards, updating policies and procedures as needed
- Be available for emergency response during system downtimes or critical failures to ensure rapid resolution and continuity
**What you'll bring**:
- Bachelor's degree in Finance, Business, Risk Management, or related field
- 3-5 years of experience in payment or financial operations within fintech, e-commerce, or related sectors
- Fluent in English. Proficiency in Portuguese and/or Spanish is a strong advantage
- In-depth understanding of payment systems and funds flows
- Experience working with payment gateways and PSPs; transaction monitoring experience is a plus
- Strong analytical mindset with the ability to interpret data and derive actionable insights
- Excellent communication and interpersonal skills to collaborate across internal teams and external partners
- Demonstrated ability to lead projects and manage multiple priorities in a fast-paced, remote environment
**Benefits**
Quarterly performance bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
28 days paid annual leave
Highly talented, dependable co-workers in a global, multicultural organisation
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
**Our Mission**
Our mission is to be an everyday entertainment platform for everyone
**Our Operating Principles**
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
**Working at Sporty**
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don't have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.

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