Customer Support and Sales Representative

2 semanas atrás

Laguna, Brasil Asurion Tempo inteiro

Customer Support and Sales Representative page is loaded## Customer Support and Sales Representativelocations: Nuvali – Sta. Rosa, Lagunatime type: Full timeposted on: Posted Todayjob requisition id: ASU The Customer Service Representative is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.**Next Level Pay**: Earn ₱35,500 monthly salary PLUS unlimited sales incentives (incentives are based on performance).**Free Daily meals:** Complimentary meals every day.**Work-Life Balance:** Up to 30 days paid time off (convertible to cash)**Future planning:** Life insurance + retirement plan**And more**: Transportation, rice, and other allowancesAnd if you need more motivation, we have multiple New Hire Promos that you may qualify for**What You’ll Do:*** **Be the Voice of Support:**Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives.* **Offer Solutions and Drive Sales:**Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience.* **Passion for Growth:**We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action.* **Tech Expert & Trendsetter:**Provide expert guidance while troubleshooting devices like laptops, smartphones, and more.* **Engage and Educate:**Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends.* **Deliver Exceptional Service:**Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS).* **Act as One Team:** Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success.* **Embrace Divine Discontent:** Lean into the challenges a dynamic work environment presents with a "can-do" spirit, even when faced with complex issues.**What We’re Looking For:****Education:**High school diploma or equivalent.**Experience:*** Must be 18 years or older.* Must have at least 6 months in a call center sales program.* Must have at least 1 year in a call center customer service role.* Must have at least 1 year in technical support* Must have experience with voice support programs/account**Skills and Attributes:*** Passion for customer service and technology.* Ability to quickly learn new tech and tools.* Empathy, patience, and problem-solving skills.* Strong understanding of major operating systems and consumer technologies.* Proven ability to handle customer queries efficiently and adapt to changes.### WelcomeUse this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications.#J-18808-Ljbffr

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