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Operations Assistant
4 semanas atrás
- Proactively monitor the operations reports such as the "Corporate Performance" & KPI performance;
- Meet the company's metrics and KPIs;
- Perform documentation analysis, Invoice, packing list, HAWB/HBL for basic process;
- Active follow-up of processes and customer service management through the procedure found on the customer SOP;
- Co-responsible for the client success including day to day operations as per working instructions;
- Interface with applicable internal (company) and external (client) departments to gather information and provide input on all matters affecting the measurement of operations performance;
- Ensures that client issues are escalated on an efficient manner to the management team;
- Proactively monitor Brazilian manifest if all shipments have been timely manifested to SISCARGA and CCT systems;
- Proactively monitor exception reports milestones/missing pre-alerts within the life of a shipment;
- Use the tolls, checklist, and system as per assigned by the station management to ensure process quality and visibility;
- Report in advance, any process that is out of scope or process that needs be addressed by the management team after regular working hour, holiday's and/or weekend.
**Other Skills & Abilities**:
- Dependability, follows instructions, responds to management direction;
- Demonstrated accuracy and attention to detail;
- Motivated, goal oriented;
- Good written and oral communication skills.
**EDUCATION AND EXPERIENCE**:
- High school diploma or GED;
- 0 - 2 or more years industry related experience.
