Customer Experience Specialist

Há 13 horas

Curitiba, Brasil beBeeCustomer Tempo inteiro

Job Title The Job Title role requires a professional to provide exceptional customer support, resolving inquiries and complaints in a timely and professional manner. Main Responsibilities: Critical Support: Respond to customer inquiries via phone, email, chat, and social media. Issue Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary. Account Management: Maintain accurate customer records and account information. Product Knowledge: Maintain comprehensive knowledge of products and services. Communication: Build positive relationships with customers through empathetic and clear communication. Reporting: Document customer interactions, track recurring issues, and provide feedback to improve service quality. Required Skills and Qualifications: A minimum of one year of related experience and/or a related degree. Excellent written and verbal communication skills in English. An ability to excel in a fast-paced environment. About the Opportunity: This is an opportunity for you to contribute your skills and expertise to a dynamic team. If you are motivated and enthusiastic about delivering excellent customer experiences, we would love to hear from you.

  • Customer Experience Specialist

    2 semanas atrás

    Curitiba, Brasil Atrium Educação Tempo inteiro

    REQUISITOS• Experiência prévia em Customer Success ou Atendimento a Clientes Premium, de preferência em educação executiva, consultoria ou programas de mentoria.• Excelente comunicação oral e escrita, com habilidade para construir relacionamento de confiança e proximidade.• Capacidade analítica para interpretar métricas de engajamento,...

  • Senior Customer Experience Strategist

    Há 13 horas

    Curitiba, Brasil beBeeDigitalCustomerEngagementManager Tempo inteiro

    Driven to deliver exceptional customer experiences, this role offers a challenging opportunity for seasoned professionals to lead projects and manage teams. Technical expertise in IT Service Management, SAP Basis, and SAP Applications is crucial in driving business success. Key Responsibilities: Project management involves overseeing the initiation,...

  • Estagiário de customer experience

    4 semanas atrás

    CURITIBA, Brasil Wise Group Tempo inteiro

    O que Buscamos Estar cursando graduação em áreas como Administração, Marketing, Comunicação, Relações Públicas ou afins. Vontade de aprender e crescer na área de Customer Experience. Habilidade de comunicação e proatividade. Empatia e um genuíno interesse em ajudar as pessoas. Organização e atenção aos detalhes. Estamos procurando um(a)...

  • Senior Customer Experience Strategist

    Há 6 horas

    Curitiba, Brasil Bebeedigitalcustomerengagementmanager Tempo inteiro

    Driven to deliver exceptional customer experiences, this role offers a challenging opportunity for seasoned professionals to lead projects and manage teams.Technical expertise in IT Service Management, SAP Basis, and SAP Applications is crucial in driving business success.Key Responsibilities:Project management involves overseeing the initiation, planning,...

  • Station Operations Specialist

    Há 13 horas

    Curitiba, Brasil beBeestationoperations Tempo inteiro

    Job Title: Station Operations Specialist The role of a Station Operations Specialist is to monitor and maintain the optimal functioning of base stations. This includes regular checks on system operation status, identifying anomalies, and implementing solutions according to established procedures. Responsibilities: System Operation Status Monitoring:...

  • Gerente de customer experience

    Há 4 dias

    CURITIBA, Brasil market4u Tempo inteiro

    Responsabilidades:Estruturar e gerenciar a área de CX, definindo processos, indicadores e padrões de atendimento. Traduzir a voz do cliente em planos de ação para aprimorar produtos, serviços e processos. Liderar o time de SAC, assegurando atendimento humanizado, ágil e resolutivo. Monitorar KPIs de experiência (NPS, CSAT, FCR, TMA) e conduzir...

  • Escalation Specialist

    3 semanas atrás

    Curitiba, Brasil Bebeeescalation Tempo inteiro

    Escalation Specialist We are seeking a skilled Escalation Specialist to join our team. This is a challenging role that requires strong leadership and communication skills. The Escalation Specialist will be responsible for leading the resolution of critical customer issues. This involves forming and managing cross-functional teams, working with various...

  • Escalation Specialist

    3 semanas atrás

    Curitiba, Brasil Bebeeescalation Tempo inteiro

    Escalation SpecialistWe are seeking a skilled Escalation Specialist to join our team. This is a challenging role that requires strong leadership and communication skills. The Escalation Specialist will be responsible for leading the resolution of critical customer issues. This involves forming and managing cross-functional teams, working with various...

  • Online Chatting Specialist for Content Creators

    3 semanas atrás

    Curitiba, Brasil Orca Communications Tempo inteiro

    Online Chatting Specialist for Content Creators Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Online Chatting Specialist for Content Creators 1 day ago Be among the first 25 applicants Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Get AI-powered advice on...

  • Customer Success Specialist

    4 semanas atrás

    Curitiba, Brasil TapGoods Tempo inteiro

    About ReventalsReventals, a business unit of TapGoods, is revolutionizing the event rental industry by modernizing how people plan and book rentals online. As the leading event rental marketplace, we connect renters with top-tier vendors across major U.S. markets, creating a seamless and efficient experience.Reventals is a full-scale event rental marketplace...