Customer Success Specialist
1 semana atrás
The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors. Responsibilities Create and manage support tickets for issues or action items requiring follow-up, ensuring proper documentation and resolution. Manage all customer email communications, ensuring inquiries and concerns are addressed promptly and effectively. Provide feedback and insights to improve customer service quality and enhance the overall customer experience. Identify recurring customer issues and collaborate with internal teams to implement process improvements. Track and report on key performance indicators (KPIs) related to customer satisfaction and support efficiency. Coordinate and manage internal projects related to customer support, service delivery improvements, and cross-functional initiatives, ensuring timely execution and clear communication among stakeholders. Bachelor’s degree in Business Administration, Communications, or a related field. Experience in customer success, ticket management , and project coordination or project management , preferably within the SaaS, home services or technology industry. Exceptional English communication skills, both written and verbal. Strong organizational skills with the ability to manage multiple customer inquiries, tickets, and follow-ups efficiently. Detail-oriented with the ability to create, assign, and track support tickets accurately through resolution. Ability to collaborate cross-functionally and drive tasks to completion. Familiarity with AI platforms and customer service tools is a plus. Highly proactive, self-motivated, and able to work independently in a fast-paced environment. Competitive salary range: $1,200 - $1,500/month (with potential for higher based on experience) Full-time (40 hours/week) position in the Eastern Standard Time zone Supportive and collaborative work environment Opportunity for professional growth and development #J-18808-Ljbffr
-
Customer Success Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Elleve Tempo inteiro R$40.000 - R$120.000 por anoVaga: Customer Success Specialist ElleveNa Elleve, acreditamos que a educação é o motor da transformação profissional e corporativa. Somos uma HRTech que conecta colaboradores e empresas a oportunidades de desenvolvimento e formação, com tecnologia, inteligência de dados e um modelo de benefícios inovador.Estamos em busca de uma pessoa de Customer...
-
Customer Success Specialist
Há 4 horas
São Paulo, São Paulo, Brasil Herdei Tempo inteiro R$40.000 - R$80.000 por anoVaga: Customer Success Specialist – HerdeiAHerdeié uma empresa que transforma a forma como famílias lidam com heranças e sucessões. Simplificamos processos complexos comoinventário extrajudicialeholding familiar inteligente, unindo tecnologia, atendimento especializado e soluções financeiras acessíveis.Estamos em busca de um(a)Customer Successpara...
-
Customer Success Specialist
Há 12 horas
São Paulo, Brasil Bees Brasil Tempo inteiroSobre a vaga O(a) Customer Success Specialist será responsável por impulsionar a adoção e o sucesso do BEES Link em um portfólio definido de 6–8 parceiros externos. Atuará garantindo que os parceiros extraiam o máximo valor da plataforma, com foco em implementação, utilização de funcionalidades e resultados comerciais sustentáveis....
-
Customer Success Specialist
4 semanas atrás
São Paulo, Brasil BotCity Tempo inteiroOverview Join to apply for the Customer Success Specialist role at BotCity . At BotCity, we’ve built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer...
-
Customer Success Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Botcity Tempo inteiro R$40.000 - R$60.000 por anoCompany and Role OverviewAt BotCity, we've built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...
-
Customer Success
2 semanas atrás
São Paulo, São Paulo, Brasil Eazybe Tempo inteiro R$26.560 - R$260.000 por anoWe're Hiring: Customer Success Specialist (Brazil)Location: Remote (Brazil)Work Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Brazil Time)Are you passionate about helping customers succeed and have a technical background? We're looking for a Customer Success Specialist to support our Portuguese & Spanish-speaking clients.What You'll DoOnboard new...
-
Customer Success Specialist
Há 4 horas
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoAs Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable customer business value realization for AWS Amazon Connect services by developing and executing comprehensive customer success strategies. You will design and implement frameworks, programs, and playbooks that...
-
Customer Success Specialist
2 semanas atrás
Greater São Paulo Area, Brasil BotCity Tempo inteiro R$80.000 - R$120.000 por anoCompany And Role OverviewAt BotCity, we've built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...
-
Customer Success Specialist
Há 4 horas
São José dos Campos, Brasil edrone Tempo inteiroAre you passionate about **eCommerce and customer success**? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to **make a real impact!** As a **Customer Success Specialist at edrone**, you’ll be responsible for **client retention, contract negotiations, and revenue growth**, ensuring our clients...
-
Customer Success Specialist
1 semana atrás
São Paulo, Brasil AB InBev Tempo inteiroAbout us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. The Role Beeslink 3P Customer Success Specialist is responsible for driving the adoption and...
