Local Account Management

4 semanas atrás

Campinas, Brasil Expeditors Tempo inteiro
Company Description

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

Scope of position:

To create a unique Expeditors customer experience through total ownership of an accountability to:

  • Understand global customer’s profile, needs, and expectations.
  • Retain existing business and continuous pursuit of global business development.
  • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

Reporting Structure

Customer Retention and Development Manager

Job Expectations and Key Responsibilities

  • Pursue a larger global wallet share with all customers, while promoting up and cross-selling with all customers at all locations.
  • Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
  • Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
  • Promote Expeditors marketing activities and customer events.
  • Continuous review of customers' revenue report and analysis aimed at identifying “at risk” customers and negative trends.
  • Establish proper customer business mapping to ensure complete understanding of customer’s global business, stakeholders, spending, strategy, goals, etc.
  • Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
  • Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
  • Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
  • Initiate value-added solutions based on Expeditors service offerings and technology.
  • Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.

Qualifications

  • University or equivalent business qualifications;
  • Proven work experience in Account Management (min 3 years mandatory);
  • Own car, it will be necessary to make visits to customers;
  • Knowledge of international logistics products and services;
  • Proficient in MS Office and CRM software;
  • Strong analytics skills;
  • Proven problem-solving skills;
  • Charismatic with an ability to connect;
  • Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;
  • Minimum advanced English level.

Additional Skills

  • Presentation skills
  • Negotiation skills
  • Problem-solving
  • Flexibility
  • Ability to connect with people
  • Industry knowledge
  • Excel and Power BI
  • English proficiency
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