Indirect Lubes Technical Coach

**The Role**:
**Company description**
As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and professionalism, as well as pride in what we do and how we conduct business.
Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.
- An innovative place to work_
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
- A rewarding place to work_
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
**Indirect Lubes Technical Coach (ILTC) - Peru/Ecuador & Colombia**
**What's the role?**
Within the job family of B2B/B2C Lubricants, a range of Commercial positions can be found such as those in Sales and Marketing which aims to attract and retain customers, build long-term customer loyalty and create demand for Shell's Lubricants; Business Development which looks to identify new opportunities as well as to leverage more from existing accounts; and Strategy which aims to provide expert problem-solving and project management support for the highest priority strategic issues.
We are recruiting a skilled Technical Professional in the Lubricants Business to build technical capability with Latin America Macro Distributors in Peru, Ecuador, and Colombia. This professional is meant to give the appropriate direct support for Large Accounts in key sectors such as Mining, Transport, OEMs, Agriculture and others and complex technical issues of distributor customers.
**Accountabilities**:
**To build technical capability with Macro Distributors in Latam (80%)**
- Jointly with Sales Account Manager, to provide appropriate training course and field coaching for the D_FLTS using the global standard modules and guidelines included in the DVP program, to increase Value Selling, x/up-selling approach and mindset referring to our Shell products, services and Solutions. To build up consistent technical skills and competences in the distributor staff through continuous coaching in the field, regular technical Coaching, and close communication
- Engage with local and Global Shell teams to develop local solutions of both Products and Services to differentiate Shell in Latam B2B market.
- Have a clear agenda for Technology & Innovation forums in each of the countries under his/her patch, to send clear messages to market and local institutions of Shell Leadership and Innovation
- Build up with D-FLTS a confident knowledge and promote the use of Shell tools and services
- to get self-capability to manage technical customers' queries and troubleshooting
- Advise on the relevance to equipment service life & maintenance action requirements associated with pre-interpreted oil analysis results (Lube Analyst service tool)
**To give the appropriate direct support for complex technical issues of distributor customers (20%)**
- Work closely with sales DAM (Distributor Account Manager) who has the 'ownership' of the MDs, to provide appropriate technical coach to maintain and gain business in line with business strategy. Have a clear technical prioritization of opportunities (SPANCOP) and push joint visits with Technical and/or sales resources of the distributor to new and existing customers providing field technical coaching to generate sales opportunities, with both existing and new products. To foster the Value mindset, proposing long term projects of TCO (Total Cost of Ownership) savings that will result in Customer loyalty and long-term relationship
- Provide the appropriate technical support and Services to FWS (B2C business channel) in line with product portfolio and approvals
- Provide HSSE, safety and product disposal advice to distributors to handle customers and front-line sales in line with local leg

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