Technical Support Specialist
Há 24 horas
Job Title: Technical Support Specialist We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing multi-channel support, ensuring quality information capture and resolving low- to medium-complexity contacts. Key responsibilities include recording all calls from the helpline, registering contacts in the ticket registration platform (ITSM), attending on the spot incidents of user-reported errors with workstation computer equipment, directing each contact to the corresponding resolution group for prompt attention, advising users on processes not related to workstation problems, receiving and documenting service failures reported by users regarding the attention of different troubleshooting groups, following up on each ticket generated to ensure it is attended within agreed levels, reporting in real-time problems or failures in applications affecting groups of users as major incidents, and meeting productivity and quality goals. Our ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will also be proficient in using various technical tools and software. Required Skills and Qualifications: Excellent communication and problem-solving skills Ability to work effectively in a fast-paced environment Proficiency in using various technical tools and software Benefits: Our organization offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. Others: Our organization values diversity and inclusion, and we welcome applicants from all backgrounds. We are an equal opportunities employer and comply with all applicable laws and regulations.
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Technical Support Specialist
Há 2 dias
Londrina, Brasil beBeeSupport Tempo inteiroTechnical Support Specialist You are invited to join our team as a Technical Support Specialist. The ideal candidate for this role will have strong communication and problem-solving skills, along with the ability to work in a fast-paced environment. We offer a competitive compensation package, comprehensive training, and opportunities for professional growth...
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Technical Support Specialist
Há 3 dias
Londrina, PR, Brasil beBeeSupport Tempo inteiroTechnical Support Specialist You are invited to join our team as a Technical Support Specialist. The ideal candidate for this role will have strong communication and problem-solving skills, along with the ability to work in a fast-paced environment. We offer a competitive compensation package, comprehensive training, and opportunities for professional growth...
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Technical Support Specialist
Há 2 dias
Londrina, Brasil beBeeCareer Tempo inteiroSupport Analyst This is an exciting opportunity for a skilled and dedicated individual to join our team as a Support Analyst. In this role, you will be responsible for providing high-quality support to our customers, ensuring that their issues are resolved in a timely and efficient manner. The ideal candidate will have excellent communication and...
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Support Service Specialist
2 semanas atrás
Londrina, PR, Brasil beBeeService Tempo inteiroSupport Service Specialist We are seeking a highly skilled Support Service Specialist to fill this role. About the Position: The ideal candidate will possess strong communication and analytical skills, with experience in application maintenance and customer service. This position requires a deep understanding of customer needs and the ability to effectively...
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Technical Support Expert
2 semanas atrás
Londrina, Brasil Bebeesupport Tempo inteiroTechnical Support ExpertWe foster an environment of continuous learning and development.This opportunity allows you to grow and thrive with our organization.Elevate your skills with the right toolsContribute to our success in a collaborative work environmentAs a Technical Support Expert, you will have the chance to learn and progress with us.
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Customer Support Specialist
Há 2 dias
Londrina, PR, Brasil beBeeCustomerSupport Tempo inteiroCustomer Support Specialist We are seeking a skilled professional to join our team as a Customer Support Specialist. This role involves providing high-quality support to customers through various communication channels. In this position, you will be responsible for resolving customer complaints and inquiries in a timely and effective manner. Your strong...
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Technical Support Specialist
Há 7 dias
Londrina, Brasil Bebeecustomerservice Tempo inteiroJob DescriptionIn this pivotal role, you will effectively manage incoming calls and tickets from various platforms, maintain meticulous documentation of issues and solutions, be available for backup support work, closely monitor service desk activity, and participate in regular team reviews.Maintain an exceptional level of customer satisfaction.Ensure...
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Technical Sourcing Specialist
Há 7 dias
Londrina, Brasil Velozient Tempo inteiroWe are looking for a remote Technical Sourcing Specialist based in Latin America with 2+ years of experience and excellent English communication skills — both written and spoken. You’ll be responsible for identifying, engaging, and connecting top technical talent — including software engineers, developers, and other IT professionals — through...
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It Support Specialist
2 semanas atrás
Londrina, Brasil Bebeesupport Tempo inteiroJob Description:We are seeking a diligent and resourceful IT Support Analyst to join our team.As a key member of our support team, you will be responsible for providing top-notch customer service and resolving technical issues in a timely manner.
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IT Support Specialist
2 semanas atrás
Londrina, Brasil beBeeSupport Tempo inteiroJob Description: We are seeking a diligent and resourceful IT Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service and resolving technical issues in a timely manner.
