Support Specialist

Há 2 dias

Londrina PR, Brasil beBeeCustomerSupport Tempo inteiro

Technical Support Specialist We are seeking an experienced Technical Support Specialist to provide high-quality support to our customers. As a Technical Support Specialist, you will be responsible for resolving technical issues via phone, email, and chat platforms. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will also possess a strong understanding of IT concepts and technologies, including hardware, software, and network systems. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent customer service skills. If you are looking for a new challenge and want to make a difference, we encourage you to apply. Responsibilities Provide technical support via phone, email, and chat platforms Resolve technical issues in a timely and efficient manner Analyze and troubleshoot complex technical problems Communicate effectively with customers and stakeholders Document and track technical incidents and resolutions Requirements Bachelor's degree in Computer Science or related field Minimum 2 years of experience in technical support or a related field Excellent communication and problem-solving skills Strong understanding of IT concepts and technologies Able to work in a fast-paced environment Preferred Skills Experience with remote support tools Familiarity with ITIL principles Knowledge of IT infrastructure (Windows OS, Active Directory, networking fundamentals) Conflict management techniques Benefits Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free psychological assistance (24 hrs/day), legal, social and financial assistance Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform About Us We promote an inclusive culture, where diversity and equity thrive. We believe that everyone deserves equal opportunities and respect. Join us and become a part of our dynamic team

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