Privacy Manager, Regional Data Protection Officer

Job Summary: Privacy Manager

Location: São Paulo, Brasil, hybrid (2 days/week in the office)

Division: Ticketmaster LATAM

THE COMPANY

We are fans who help fans everywhere access the live events they love. As a proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives, one amazing experience at a time. And we think that's incredible. If you're passionate about the magic of live entertainment like we are, and you want to work for a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

Our goal is to maintain the trust and confidence of our fans, artists, employees and partners. Our handling of personal information is designed to put the individual in control, putting them at the centre of all that we do and ensuring that we handle their information in a way that best serves them. In this role, you will be a part of the Global Data Privacy team and help define and lead initiatives to deliver global, cross-jurisdictional privacy transformation in an evolving and dynamic environment. As well as your remit to set local and level privacy requirements, you will have primary responsibility to provide proactive privacy and data protection support in the region. Based out of our Ticketmaster Brasil office, you will also collaborate with other team members to manage local privacy initiatives.

Reporting to the Senior Privacy Manager, you will be a part of a global, dedicated multi-disciplinary information security and privacy team. As Data Protection Officer for specific Latin American countries, you will support the setting of group-wide requirements and owning the data privacy relationship with the business in the region including our Regional Vice Presidents, Managing Directors and Privacy Champions. You will also have the opportunity to work with experienced privacy and information security professionals across the business to align to the Corporate Information Security and Privacy framework.

• Support the wider privacy office with the development of standards, policies, provide strategic direction and advice on privacy matters across the region, ensuring such activity is aligned to the global privacy framework and goals of the business.
• Perform the statutory Data Protection Officer tasks (as outlined by regional/country-specific laws), either personally or via assistance from other functions.
• Report to the VP, Group Data Protection Officer and RVP's and MD on data privacy strategy, progress, risks and issues in local markets within the region.
• Adopt close collaboration with MDs and Privacy Champions to ensure the data privacy and information security framework is tailored to local laws and embraced and embedded into local markets using local resources (including country specific law firms and consultants).
• Initiate, facilitate and promote activities to foster data privacy and information security awareness throughout the business including implementing privacy by design.
• Draft and implement required consistent policies, processes, guidance, training and communication in compliance with existing and evolving legislation; compiling records to help demonstrate compliance with accountability requirements.
• Lead and provide integration support for new markets and acquisitions in the region as part of the Global Mergers and Acquisitions integration team.
• Support of existing business and systems' compliance against privacy framework (including internal policies and relevant legal and regulatory requirements).
• Mentor junior privacy team members including acting as direct reporting line and manager to junior roles within the Privacy team globally.
• Proactively maintain a detailed knowledge and understanding of relevant legislation, guidance and developments across the Region and throughout the territories for which you have primary responsibility.

• Detailed knowledge and experience in applying data protection privacy legislation to a multi-national business' strategy.
• Strong risk management skillset, with the ability to communicate risks and solutions in a succinct manner.
• Excellent communication, interpersonal and presentation skills at senior management level with demonstrable ability to bring the business on side.
• Strong project management and administrative skills.
• Ability to demonstrate innovative management reporting, compliance monitoring approaches and the ability to implement them.
• A demonstrated ability to develop sound strategies and improve business processes and controls.
• Demonstrable ability to be well organised, complete several simultaneous projects on deadline, managing workload and delivery expectations.
• Understanding and usage of OneTrust and/or similar compliance platform(s), including creation and ownership of templates and integration with existing privacy processes.
• Strong analytic capabilities and written and oral communication skills.
• Exceptional interpersonal skills with proven experience in building relationships with senior stakeholders, peers and business partners.
• Excellent written and spoken English & Spanish.
• Privacy qualifications (such as IAPP, BCS, CIPP, ISEB or similar) are desirable, however demonstrable practical experience in privacy & risk management would be prioritized.
• Given the multi-market footprint of the role, relevant additional languages, such as Portugese, are highly valued.
• Understanding and experience working with and evaluating information security controls and standards.

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.