LA018: Operations Support Agent Senior

1 semana atrás

Buenos Aires, Brasil FedEx Tempo inteiro

Propósito del Cargo Llevar a cabo las tareas operativas y administrativas necesarias para la efectividad y eficiencia de las operaciones de la estación. Descripción del cargo El agente realiza tareas operativas y administrativas incluyendo, pero no limitándose a: ingreso de datos, actividades en aeropuerto, clasificación, seguimiento y atención al cliente. Es responsable de completar los procesos y procedimientos definidos, asegurando precisión, integridad y cumplimiento de estándares internos y externos. Identifica anomalías y usa su juicio para resolverlas, escalando problemas complejos a miembros superiores del equipo. Principales responsabilidades Coordinar espacio en el avión para envíos según RESOL 3196/11. Reportar semanalmente el Load factor con datos de vuelos diarios. Coordinar posiciones y tipos de contenedores para vuelos específicos. Gestionar transferencias de equipos y carga, mantener stock actualizado. Informar sobre demoras o cambios en vuelos. Compartir medidas de carga con rampa y confirmar reservas y espacios en vuelo. Ingresar guías aéreas e información en el sistema diariamente. Gestionar impuestos y derechos de aduana, informar a clientes. Recopilar datos para reportes y preparar documentación de paquetes. Atender consultas básicas de clientes y realizar tareas de archivo. Garantizar que todos los trámites y requisitos de informes sean completos, precisos y oportunos, utilizando las herramientas y procedimientos adecuados. Realizar tareas operativas con seguridad y en línea con las políticas y regulaciones, incluyendo salud, seguridad y normativas de aviación. Trabajar en equipo para asegurar un flujo eficiente de procesos en los plazos establecidos. Verificar datos y realizar comprobaciones para garantizar calidad y precisión, tomando decisiones en situaciones no claras y solicitando apoyo cuando sea necesario. Proponer mejoras en procesos y procedimientos de forma proactiva. Requisitos y habilidades Estudios secundarios completos, preferentemente con formación técnica o complementaria. Buenas relaciones interpersonales, capacidad para manipular paquetes y enfoque en cliente, calidad y resultados. Capacidad para seguir políticas, construir redes de colaboración, ser adaptable e íntegro. Conocimientos de inglés. FedEx es reconocida mundialmente por su excelencia, innovación y responsabilidad social, siendo una de las marcas más admiradas y valiosas del mundo, con múltiples premios y reconocimientos recientes. #J-18808-Ljbffr

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